Headline

Operations & Delivery Manager | O2C | Contract Management | BPO/GCC | 12 Yrs|Manager - Contract Management at Genpact || Ex-BT ||Ex- NatWest (Former RBS business services Pvt Ltd)

About

Operations and Contract Management professional with 12 years of experience in contract lifecycle management, billing operations, revenue assurance, order to cash and client engagement. Proven track record in leading high-performing teams, driving process improvements, and reducing operational defects through RCA and 5 Whys. Currently managing a team of 15+ direct reportee in contract operations at Genpact, delivering value through cross-functional collaboration & SLA governance. Skilled in SAP, CRM tools, Advanced Excel, and MIS reporting, with a focus on performance analytics, stakeholder communication, and team development. Recognized for agility, curiosity, and leadership that aligns operational efficiency with business impact.

Location

New Delhi

Work experience

Manager -Contract Management at GENPACT, Sep 2022 - Present · 3 yrs 10 mos

Assistant Manager at GENPACT, Aug 2020 - Aug 2022 · 2 yrs 1 mo

CDS Associate at BT, Feb 2018 - Jul 2020 · 2 yrs 6 mos, Gurgaon, Haryana, India

CS&O Analyst at NatWest Group, Aug 2013 - Feb 2018 · 4 yrs 7 mos, New Delhi Area, India, Formerly known as RBS Business Service Pvt. Ltd

Education

Master of Business Administration (MBA), Finance, Institute of Management Technology, Ghaziabad

B.com(hons.), Commerce, Delhi University