Headline

Application Support Engineer (6+ Yrs) | L2 Production Support | Java Applications | SQL | Oracle | UNIX/Linux | AutoSys | Control-M | ServiceNow | AppDynamics | Splunk | ITIL

About

I keep business critical applications running. For 6+ years I have worked in L2 application and production support for Java based enterprise systems across US healthcare, retail banking and insurance. At Conduent I support 30+ applications on 50 UNIX/Linux servers, including the OCR document processing system for the US Department of Health and Human Services, and help hold 99.5%+ availability as part of an 11 member round the clock team. What I do every day: • Resolve 30+ P3/P4 tickets a week in ServiceNow at 95%+ SLA • Restore P1/P2 incidents within a 1 hour SLA and lead major incident bridges • Monitor 150+ AutoSys jobs a day, rising to 300+ in end of day cycles • Read Java exceptions, stack traces and logs to reach the root cause quickly • Tune Oracle SQL to trace the data issues behind rejected or stuck batches Two things I am proud of: • Stopped a batch job that failed 3 to 4 times a week by finding a race condition with an upstream file transfer. It now runs at 100% SLA and saves the team 2+ hours every week. • Wrote a Shell script that turned a 30 minute morning health check into a 5 minute review. Before Conduent, I spent almost 4 years at Astran Tech Solutions supporting HSBC's core banking system and Prudential UK's PAPS suite of 29 middleware applications. Tools I use: ServiceNow, AppDynamics, Splunk, Kibana, Grafana, JConsole, AutoSys, Control-M, Oracle, SQL, UNIX/Linux, Shell scripting and ITIL processes. I enjoy solving production issues under pressure and working closely with development, DBA and infrastructure teams. Feel free to connect or write to me at ibikash9938@gmail.com.

Location

Bengaluru

AI stack

codex

deepseek

gemini

openai

githubcopilot

ChatGPT

Work experience

IT Operations Analyst II | L2 Application Support at Conduent, Dec 2023 - Present · 2 yrs 10 mos, Bengaluru, Karnataka, India, L2 application support for the US Department of Health and Human Services (HHS) OCR document processing system and 30+ Java applications across multiple business units. • Kept 30+ applications and 50 UNIX/Linux servers at 99.5%+ availability in an 11 member round the clock team • Resolved 30+ P3/P4 tickets a week in ServiceNow at 95%+ SLA compliance • Restored 2 to 3 P1/P2 incidents a month within the 1 hour SLA and led 4+ major incident bridges • Monitored 150+ AutoSys jobs daily, up to 300+ in end of day cycles • Removed a batch abort that hit 3 to 4 times a week by fixing a race condition with an upstream feed, saving 2+ hours of manual work weekly • Automated the morning batch and server health check with a Shell script, cutting it from 30 minutes to 5 • Diagnosed REST API failures and CPU and memory alerts using AppDynamics, Splunk and JConsole • Validated releases after implementation and maintained runbooks and problem records

System Engineer | Application Support at ASTRAN TECH SOLUTIONS, Feb 2020 - Dec 2023 · 3 yrs 11 mos, Bengaluru, Karnataka, India, Application support engineer in an 8 member team, working on two client engagements. HSBC, Core Banking System (Apr 2021 to Nov 2023) • Supported a three tier retail banking application used for account opening and closure, loan issuance and RD and FD bookings • Cleared Oracle locking and transaction failures with SQL validation and reconciliation queries • Optimized slow SQL queries behind core banking reports Prudential UK, PAPS (Feb 2020 to Mar 2021) • Handled incidents across 29 interconnected middleware applications for annuities, pensions and bonds • Reconciled SAP BusinessObjects report failures and data mismatches before sign off Across both clients: closed 30 to 35 P3/P4 tickets a week at 95%+ SLA, tracked application health on Grafana and Kibana, and recovered failed Control-M batch jobs.

Education

Bachelor of Technology - BTech, Computer Science and Engineering, Gandhi Institute of Technology and Management (GITAM)