Headline

Solutions Engineering Leader AMER | Pre-sales | Certified Developer, Administrator and Operator for Kafka

About

Solutions Engineering leader passionate about driving business impact through strong technical strategy and people first leadership. I manage and mentor teams of Solution Engineers across Strategic, Vertical, National, Mid-Market, and SMB accounts, ensuring we deliver measurable value through demos, POCs, technical workshops, RFPs, and production use case implementations. My focus is on building high-performing teams by coaching individuals, aligning them with personal development plans, and fostering collaboration with field SEs and account teams. I lead acquisition and SMB motions in the Americas, where my team plays a critical role in landing new customers, accelerating adoption, and driving revenue growth. With a strong background in sales forecasting, account health reviews, and success plan execution, I work closely with stakeholders to ensure technical excellence and business results go hand in hand. I believe in enabling SEs to become trusted advisors, empowered not just to support deals, but to shape strategy, influence outcomes, and drive long-term customer success.

Location

Bangalore Urban

AI stack

anthropic apis

claude code

claude

elevenlabs

gemini

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Work experience

Manager Solutions Engineering at Confluent, an IBM Company, Feb 2026 - Present · 8 mos, Lead the Solutions Engineering organisation supporting New Logo Acquisition across the Americas region, partnering closely with Sales leadership to drive customer acquisition, revenue growth, and market expansion. Own forecast accuracy, pipeline health, deal inspection, and strategic opportunity reviews, ensuring predictable execution and alignment to business objectives. Coach, mentor, and develop a team of Solutions Engineers, fostering technical excellence, customer-centricity, and career growth while driving high-performance outcomes. Partner with VPs, Regional Sales Directors, and Account Executives throughout the sales cycle to align technical strategy, accelerate deal progression, mitigate risks, and improve win rates. Oversee customer consumption, production adoption, and value realization, ensuring successful outcomes that drive long-term customer success, retention, and expansion opportunities. Drive operational excellence through resource planning, performance management, stakeholder alignment, cross-functional collaboration, and continuous process improvement across the Acquisition business.

Team Lead Solutions Engineering at Confluent, an IBM Company, Jan 2024 - Feb 2026 · 2 yrs 2 mos, Bengaluru, Karnataka, India, President's Club FY25 Manage and lead the Presales/Sales technical team that partners with Field SEs and Account teams across Strategic, Vertical, National, Mid-Market, and SMB accounts, driving strong execution on all customer engagements including demos, discovery calls, POCs, technical workshops, RFPs, and solution optimizations. Drive coaching, personal development planning, hiring, and headcount management, while managing key stakeholder relationships. Oversee sales forecasting, account health, and pipeline visibility to support business goals. Lead the SMB business for Solutions Engineers, focusing on landing new commits and putting use cases into production. Conduct account reviews and success plan reviews to align teams on customer outcomes and execution strategy. Lead the acquisition (new logo lands) business for Solutions Engineers in the Americas, driving expansion and customer success.

Solutions Engineer at Confluent, an IBM Company, Feb 2023 - Dec 2023 · 11 mos, Bengaluru, Karnataka, India, Solution Design: I collaborate with customers to deeply understand their requirements, use cases, and business objectives. I take ownership of designing scalable and efficient solutions that leverage Confluent's streaming platform, ensuring they address customer challenges and drive value. Technical Expertise: I continuously enhance my understanding of Confluent's technology stack, including Apache Kafka and the Confluent Platform. I provide guidance and thought leadership on best practices, architectural design, data integration, and real-time streaming analytics. Pre-sales Support: I actively participate in the pre-sales process, partnering with the sales team to conduct customer meetings and presentations. I demonstrate the capabilities of Confluent's platform, conduct proof-of-concept implementations, and address technical questions or concerns to win new business. Implementation and Deployment: I lead or assist in the implementation and deployment of Confluent's streaming platform within customer environments. Collaborating with cross-functional teams, I ensure successful integration, data pipelines, and end-to-end connectivity. Customer Success: I act as a customer advocate, prioritizing their success by understanding their use cases, monitoring system performance, troubleshooting issues, and providing ongoing support and guidance. Knowledge Sharing and Training: I conduct training sessions and workshops for customers, partners, and internal teams to educate them on Confluent's platform, features, and best practices.

Senior Consultant at Deloitte, Oct 2022 - Feb 2023 · 5 mos, Bengaluru, Karnataka, India, Digital Adoption Strategy: Collaborate with clients to understand their business objectives and technology landscape. Develop tailored digital adoption strategies that encompass change management, training, communication, and measurement to drive successful adoption of digital tools and platforms. Change Management: Design and implement change management plans to facilitate smooth transitions during digital transformations. Develop stakeholder engagement strategies, communication plans, and training programs to minimize resistance and promote user adoption. User Experience Enhancement: Analyze user needs and behaviors to optimize the user experience of digital platforms and tools. Recommend user interface improvements, streamline processes, and incorporate feedback to enhance usability and drive user adoption. Training and Enablement: Develop and deliver training programs to educate users on new digital tools and technologies. Customize training materials and deliver engaging workshops, webinars, and interactive sessions to ensure users have the knowledge and skills to fully leverage digital platforms. Metrics and Measurement: Establish key performance indicators (KPIs) and measurement frameworks to track the effectiveness of digital adoption initiatives. Analyze data and provide insights to stakeholders, enabling them to make data-driven decisions and continuously improve adoption rates.

Senior Solutions Engineer at Whatfix, Jan 2022 - Oct 2022 · 10 mos, Bengaluru, Karnataka, India, * Design and implement customized solutions using Whatfix's digital adoption platform * Collaborate with clients, internal teams, and stakeholders for successful deployment * Provide technical expertise and guidance on Whatfix's platform features and integrations * Manage projects, including scoping, timelines, and resource allocation * Engage with clients as a trusted advisor, conducting workshops and training sessions * Resolve technical issues during implementation and post-deployment * Stay updated on industry trends and share insights with clients * Continuously invest in professional development and product knowledge. * Train and mentor new joiners and junior team members, providing guidance on best practices and the use of Whatfix's platform * Support the onboarding process by sharing knowledge, conducting training sessions, and providing ongoing assistance

Solutions Engineer at Whatfix, Dec 2020 - Dec 2021 · 1 yr 1 mo, Bengaluru, Karnataka, India

Project Intern at Tata Consulting Engineers Limited, Nov 2019 - Feb 2020 · 4 mos, Bengaluru Area, India, Full Stack Development: Collaborate with experienced developers to design, develop, test, and deploy web applications using C# programming language and associated technologies. Gain hands-on experience in both front-end and back-end development, ensuring seamless user experiences and efficient system performance. Code Development and Debugging: Write clean, maintainable, and efficient code following best practices and coding standards. Conduct thorough testing and debugging to identify and resolve issues, ensuring the quality and reliability of software applications. Database Integration: Work with databases, such as SQL Server or MySQL, to design and implement data models, query data, and ensure smooth data integration with the application. Gain exposure to data management, normalization, and optimization techniques. User Interface Design: Collaborate with the UI/UX team to develop visually appealing and intuitive user interfaces. Implement responsive designs, optimize web page performance, and ensure cross-browser compatibility. Version Control and Collaboration: Utilize version control systems, such as Git, to manage code repositories, track changes, and collaborate effectively with other developers. Participate in Agile development methodologies and contribute to sprint planning, stand-ups, and code reviews.

Technical Support Engineer at HP, Jun 2017 - Jun 2018 · 1 yr 1 mo, Bengaluru Area, India, * Troubleshooting and Issue Resolution: Provide expert-level technical support to customers, analyzing and diagnosing hardware and software issues. Utilize knowledge of HP products, systems, and solutions to guide customers through troubleshooting * Escalation Management: Collaborate with cross-functional teams, including higher-level support groups, engineering, and product management, to escalate complex technical issues when necessary. Serve as a point of contact for customers during the escalation process, ensuring effective communication and timely resolution. * Remote Support and Diagnosis: Utilize remote support tools and technologies to assist customers in resolving technical issues remotely. Conduct remote diagnostics, troubleshoot software configurations, and provide step-by-step guidance to customers for problem resolution.

Education

Master of Science - MS, Computer Science, St Joseph's University

Bachelor of Science (BSc), Computer Science, Mathematics, Physics, St Joseph's University

Public links

github: https://github.com/bijinabraham

bijinabraham.github.io: https://bijinabraham.github.io/