---
title: "Bibi Hafiza - SeniorAnalyst (Banking Programms) in Bengaluru | Tal"
description: "Meet Bibi Hafiza, Analyst | KYC & Merchant Onboarding | Enterprise & Banking Operations | FinTech | Razorpay based in Bengaluru. AI stack includes openai."
image: "https://tal.club/meet/bibi-hafiza/share-image"
---

# Bibi Hafiza on Tal

## Headline

Analyst \| KYC & Merchant Onboarding \| Enterprise & Banking Operations \| FinTech \| Razorpay

## About

To build a rewarding career in a growth\-oriented organization where I can leverage my skills and experience, take on new challenges, and contribute meaningfully to organizational goals\. I am committed to continuous learning, professional development, and delivering results while growing alongside the organization\.

## Location

Bengaluru

## AI stack

openai

## Work experience

SeniorAnalyst \(Banking Programms\) at Razorpay, Apr 2021 \- Present · 5 yrs 7 mos, Bangalore Urban, \* Managed end\-to\-end merchant onboarding and service requests for banking programs, ensuring accuracy, compliance, and timely resolution\. \* Supported key banking partnerships and handled onboarding, post\-onboarding, and operational queries\. \* Coordinated with cross\-functional teams including KYC, Operations, Technology, Finance, and Business teams to resolve complex merchant issues\. \* Managed high\-priority and urgent onboarding requests while maintaining SLA and operational efficiency\. \* Worked on merchant onboarding and settlement\-related queries, including reconciliation and discrepancy resolution\. \* Supported HDFC PRO/VAS onboarding and post\-onboarding processes, ensuring smooth merchant activation and issue resolution\. \* Handled bulk onboarding and MIQ\-related activities, including format validation and live\-conversion issues\. \* Provided process guidance and knowledge\-sharing to team members, helping improve onboarding accuracy and operational efficiency\. \* Acted as a point of contact for complex merchant and banking\-program queries and ensured timely stakeholder communication\. \* Contributed to process improvements by identifying recurring issues and collaborating with relevant teams for resolution\.

Senior Executive \(Patient Care\) at Medisync Health Management Services, Sep 2020 \- Mar 2021 · 7 mos, Bangalore Urban, \* Managed inbound and outbound calls and emails from patients, clients, and customers, ensuring timely and professional communication\. \* Handled patient concerns and escalations, coordinating with relevant teams to provide effective and timely resolutions\. \* Scheduled and coordinated appointments for in\-person and online doctor consultations\. \* Assisted maternity patients throughout their trimester visits, ensuring smooth coordination of consultations, investigations, and follow\-ups\. \* Supported patients throughout the complete care journey, from initial appointment booking through treatment and surgery completion\. \* Coordinated with doctors, nurses, hospital staff, and internal teams to ensure seamless patient care and service delivery\. \* Maintained accurate patient information, appointment details, and follow\-up records\. \* Provided personalized assistance and guidance to patients and their families throughout the treatment process\. \* Managed multiple patient requests and priorities while maintaining service quality and turnaround times\. \* Ensured a positive patient experience through empathetic communication, proactive coordination, and timely issue resolution\.

Product Support Specialist at Practo, May 2019 \- Aug 2020 · 1 yr 4 mos, Bangalore Urban, \* Delivered high\-quality customer service by promptly addressing inquiries, resolving issues, and ensuring timely resolutions\. \* Built strong working relationships with field operations teams to support business development initiatives and improve overall service delivery\. \* Actively listened to customer needs, questions, and concerns to provide accurate, personalized, and effective solutions\. \* Coordinated with internal teams to resolve customer issues efficiently and maintain a seamless customer experience\. \* Maintained a customer\-focused approach while handling multiple queries and service requests in a fast\-paced environment\.

## Education

Bachelor of Arts \- BA, Political Science and Government, bangalore university

Bachelor of Arts, HISTORY, Singhania University

[View the original profile](https://tal.club/meet/bibi-hafiza)

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