Headline

Analyst | KYC & Merchant Onboarding | Enterprise & Banking Operations | FinTech | Razorpay

About

To build a rewarding career in a growth-oriented organization where I can leverage my skills and experience, take on new challenges, and contribute meaningfully to organizational goals. I am committed to continuous learning, professional development, and delivering results while growing alongside the organization.

Location

Bengaluru

AI stack

openai

Work experience

SeniorAnalyst (Banking Programms) at Razorpay, Apr 2021 - Present · 5 yrs 7 mos, Bangalore Urban, * Managed end-to-end merchant onboarding and service requests for banking programs, ensuring accuracy, compliance, and timely resolution. * Supported key banking partnerships and handled onboarding, post-onboarding, and operational queries. * Coordinated with cross-functional teams including KYC, Operations, Technology, Finance, and Business teams to resolve complex merchant issues. * Managed high-priority and urgent onboarding requests while maintaining SLA and operational efficiency. * Worked on merchant onboarding and settlement-related queries, including reconciliation and discrepancy resolution. * Supported HDFC PRO/VAS onboarding and post-onboarding processes, ensuring smooth merchant activation and issue resolution. * Handled bulk onboarding and MIQ-related activities, including format validation and live-conversion issues. * Provided process guidance and knowledge-sharing to team members, helping improve onboarding accuracy and operational efficiency. * Acted as a point of contact for complex merchant and banking-program queries and ensured timely stakeholder communication. * Contributed to process improvements by identifying recurring issues and collaborating with relevant teams for resolution.

Senior Executive (Patient Care) at Medisync Health Management Services, Sep 2020 - Mar 2021 · 7 mos, Bangalore Urban, * Managed inbound and outbound calls and emails from patients, clients, and customers, ensuring timely and professional communication. * Handled patient concerns and escalations, coordinating with relevant teams to provide effective and timely resolutions. * Scheduled and coordinated appointments for in-person and online doctor consultations. * Assisted maternity patients throughout their trimester visits, ensuring smooth coordination of consultations, investigations, and follow-ups. * Supported patients throughout the complete care journey, from initial appointment booking through treatment and surgery completion. * Coordinated with doctors, nurses, hospital staff, and internal teams to ensure seamless patient care and service delivery. * Maintained accurate patient information, appointment details, and follow-up records. * Provided personalized assistance and guidance to patients and their families throughout the treatment process. * Managed multiple patient requests and priorities while maintaining service quality and turnaround times. * Ensured a positive patient experience through empathetic communication, proactive coordination, and timely issue resolution.

Product Support Specialist at Practo, May 2019 - Aug 2020 · 1 yr 4 mos, Bangalore Urban, * Delivered high-quality customer service by promptly addressing inquiries, resolving issues, and ensuring timely resolutions. * Built strong working relationships with field operations teams to support business development initiatives and improve overall service delivery. * Actively listened to customer needs, questions, and concerns to provide accurate, personalized, and effective solutions. * Coordinated with internal teams to resolve customer issues efficiently and maintain a seamless customer experience. * Maintained a customer-focused approach while handling multiple queries and service requests in a fast-paced environment.

Education

Bachelor of Arts - BA, Political Science and Government, bangalore university

Bachelor of Arts, HISTORY, Singhania University