Headline

Salesforce CPQ Operations Specialist | Salesforce Revenue Cloud | Salesforce Administrator | Trainer at HCLTech | Process Associate | AI & Data Science Graduate

About

I currently work as a Trainer in Digital Process Operations at HCLTech, where I support and train teams working on CPQ operations within the Salesforce ecosystem, particularly Revenue Cloud. My role focuses on enabling new and existing team members to understand processes, tools, and best practices related to quote-to-cash operations. I conduct training sessions, support knowledge transfer, and help improve team performance by ensuring process clarity and operational accuracy. Before stepping into the trainer role, I worked closely with CPQ operations, gaining hands-on experience in pricing, configuration workflows, and client support processes. This operational background helps me deliver practical, process-driven training. I hold a Bachelor’s degree in Artificial Intelligence and Data Science, which has strengthened my analytical thinking and interest in technology-driven solutions. Key Areas of Experience • Training & Knowledge Transfer • CPQ Operations • Salesforce Revenue Cloud • Digital Process Operations • Process Improvement & Team Enablement I am interested in opportunities where I can continue growing in training, operations leadership, and Salesforce-based process environments.

Location

Kota

Work experience

Process Trainer at HCLTech, Aug 2024 - Present · 1 yr 11 mos, Gurugram, Haryana, India, Trainer – SecOps & CPQ Operations 📍 HCLTech – Digital Process Operations | August 2024 – Present 1. Deliver training sessions for teams on Security Operations (SecOps) processes and cloud-based security tools within a large-scale cloud ecosystem. 2. Conduct onboarding and knowledge transfer sessions to enable new hires to understand security workflows, operational tools, and support procedures. 3. Provide training and operational guidance related to cloud platform services, collaboration tools, analytics platforms, mapping services, and public sector solutions within the ecosystem. 4. Support teams working on CPQ (Configure Price Quote) operations within the Salesforce environment, including product configuration, pricing validation, and quote processes. 5. Develop training materials, documentation, and process guides to improve team capability and operational efficiency. 6. Assist in troubleshooting operational workflows and support process improvements across SecOps and CPQ environments. 🚀 Interested in Cloud technologies, Security Operations, Salesforce ecosystems, training, and process optimization.

Machine Learning Intern at Auriga IT, Apr 2023 - Jun 2023 · 3 mos, Jaipur, Rajasthan, India

Education

Bachelor of Technology - BTech, Artificial intelligence and data science, government engineering college bikaner

12th, Physics, Chemistry, Mathematics, D.A.V. Public School - Kota