Headline

Senior Product Manager @ Patrianna | x-Entain, x-ICICI Bank | Payments + iGaming | MBA - IIM Kashipur (Co ‘19)

About

Senior Product Manager with 9 years across payments product management, consulting, and software engineering. I started writing code for enterprise banking systems at Infosys, which is where I first saw payments break: transactions that silently failed, users who lost trust in a single second. That question - why does money sometimes not move, pulled me into product. Since then I've owned the payments and fraud stack at three companies across regulated markets in the US, EU, Canada, and Brazil. At Patrianna, I co-own revenue targets for the player-experience vertical across 11 social gaming brands, 380K users, and ~$300M in monthly transaction volume. I rebuilt the purchase checkout and monetisation stack - driving $8.3M in incremental monthly revenue (19.9% uplift), growing Quick Purchase revenue share from under 10% to ~29% through competitive intelligence, and eliminating $150K/month in fraud losses (95% reduction) via real-time detection logic I designed. I also recirculated $134M in player funds back into the platform over 5 months by finding the moments players actually wanted their money back. At Entain (FTSE 100, Bwin/Ladbrokes/Coral/Sportingbet), I conceived and built a Smart Routing Engine in-house - detecting PSP failure spikes in real time and rerouting transactions mid-flow - protecting payment success rates for millions of users across cross-border markets, and eliminating a routing-vendor dependency entirely. I also delivered two regulated market launches (Canada, Brazil) with zero compliance incidents and integrated and s scaled market specific payment methods (APMs) At ICICI Bank, I grew a digital wallet and bill-pay product 400% in new registrations and 300% in transaction volume for bill pay categories, and built Wallet-as-a-Service infrastructure that gave neobank partners a new distribution channel at zero incremental CAC. The through-line: payment systems are trust systems. A failed transaction isn't a metric — it's a broken promise to a user. Outside of work, I'm building two products: → GLPCoach - AI-powered health tracking for people on weight-loss medications (Next.js, Supabase, Claude API) → View Project: https://www.glpcoach.us/ → AI Pulse for PMs - a weekly newsletter that translates AI developments into actionable PM use cases → View Project: https://ai-pulse-for-pms.bhushan76-m.workers.dev/ Github: https://github.com/Bhushan7 Email: bhushan1993.m@gmail.com Portfolio: https://bhushan-murari-portfolio.vercel.app/

Location

Bengaluru

AI stack

antigravity

claude code

claude

cursor

gemini

Figma Make

Work experience

Senior Product Manager - Payments & Fraud at Patrianna, Jun 2024 - Jul 2026 · 2 y 1 mo, Bengaluru, Senior PM payments and fraud+risk products for US based social gaming and sports brands at Patrianna. - Co-own revenue targets and manage the revenue levers of the product P&L for the player-experience vertical across 11 gaming brands, 380K users, ~$300M TPV transaction volume - formulating the quarterly roadmap for payments and fraud areas - Drove $8.3M in incremental monthly revenue (19.9% uplift), +6.5% monthly RPU, and 30% AOV lift by rebuilding the purchase checkout journey- re-architecting personalised flows, running A/B tests (Optimizely), and redesigning the coin-package pricing model - Grew Quick Purchase revenue share from under 10% to ~29% by identifying a high-conversion catalogue-view pattern through competitive intelligence, building the revenue case, and shipping it - Increased AOV by surfacing a behavioural insight (74% of players repeat-buy at the same price tier, 27% step up) - pitched to CXO, shipped as Dynamic Ordering. - Eliminated ~$150K/month in bonus abuse losses (95% reduction) by designing real-time fraud detection for duplicate-purchase exploits across tabs and devices - Recirculated $134M in player funds over 5 months ($79M to $134M -> 70% uplift) by identifying high-intent cancellation moments in the player journey - Cut payout processing time from 72 hours to under 8 hours and reduced CS tickets by 42% through automated redemption workflows and real-time payout status visibility

Product Manager - Payments & Compliance at Entain, Jan 2022 - Jun 2024 · 2 yrs 6 mos, Mumbai & Hyderabad, Owned the global payments product roadmap and PSP integration strategy across regulated markets for Bwin, Ladbrokes, Coral, and Sportingbet - serving millions of users on Entain’s worldwide gaming brands. • Experienced in working with all branches of the payments industry – processors, payment providers, networks • Devised the quarterly product roadmap by identifying areas of improvement and new initiatives inline with company’s vision and goals • Conceived and built a Smart Routing Engine in-house - detecting provider failure spikes (50+ consecutive failures in under 5 minutes, or 200+ cumulative in 10 minutes), triggering real-time in-transaction rerouting, reallocating volume away from degraded providers, and auto-recovering via 30-minute health checks - eliminating a routing-vendor dependency and protecting transaction success rates across cross-border markets • Integrated APMs, crypto, and bank transfer rails (Aircash, PayU, DIAS, BVNK) across regulated markets, scaling new methods to ~10% of total transaction volume within 6 months • Delivered 2 regulated market launches - Sports Interaction (Canada) and Unikrn (Canada + Brazil) — with zero compliance incidents • Led Spain SAFE/Decree 2.0 and UK Gambling Commission compliance implementations; managed substainable gaming - ARC (HVDD module) for player protection and safer gambling • Resolved 100+ incidents end-to-end through structured RCA within TAT • Responsible for E2E product delivery – research, ideation, defining scope and success metrics, creating PRDs, liaising with Ul/UX teams & prioritizing features with development team to deliver as per sprint cycles, API dev, reviewing UAT acceptance and providing business demos and presentation to stakeholders • Max Failures Deposits: Devised key enhancements at identifying deposit declines leading to adoption of other methods, reduction in payment failures and processing costs

Product Manager - Payments, Digital Wallets & Consumer Payments at ICICI Bank, Jan 2021 - Dec 2021 · 1 yr, Mumbai, Owned the roadmap for ICICI's Pockets digital wallet app (UPI Linked Wallet, bill payments, cashbacks, accounts) and Bharat Bill Payment System (BBPS). • Drove 400% new user registration growth and 300% transaction volume growth for BBPS bill-pay categories through UX enhancements, personalisation, and payment flow redesigns grounded in session analysis • Enabled Wallet-as-a-Service (WaaS) by defining API integration specs for startup and neobank partners - unlocking a new distribution channel at zero incremental CAC • Spearheaded and delivered critical projects by identifying new avenues for product adoption. Integrated Bill Pay with the Phone Banking IVR channel, expanding accessibility for non-digital-native customers • Managing end-to-end product delivery from conception to launch including research, capturing product requirements, user story creation, wireframes, milestone tracking, UAT testing and planning campaign for market uptake and growth. • Involved in stakeholder management and communication across Marketing, Tech, Analytics, Customer Success, Compliance and Platform teams to drive new initiatives and ensure successful delivery. • Identifying growth areas for new API development and ensuring adoption among all channels and stakeholders to improve business process or enhance user journey. • Lead the closure of 100+ live issues by tracking customer grievances, implementing robust solutions and providing resolutions within T

Business Analyst - Digital Transformation at Kellton Tech Solutions Limited, Apr 2019 - Dec 2020 · 1 yr 9 mos, Gurugram, Tech consulting and product conceptualization for digital transformation in a client-facing role. Accountable for ideation, solution design, functional specs, wireframes and roadmap • Contributed INR ~5 Crores+ in new business by designing FinTech and eCommerce MVPs for B2C clients, translating business goals into PRDs and phased delivery plans across engineering teams • Delivered technical presentations and product demos directly to clients and sales teams, supporting consultative selling across eCommerce, FinTech, EdTech, and Insurance domains

Corporate Strategy Intern at Stryker, Apr 2018 - Jun 2018 · 2 mo, Gurugram, Strategy consulting for new process development and restructuring at a Fortune 500 Medical Technology Firm - Built a migration roadmap for the organization's shift from ITIL to SIAM (Service Integration and Management) framework, designing integration processes for a multi-vendor environment - Designed RACI charts and developed new KPIs/dashboards to track and improve vendor SLA performance, under the Senior Director of Digital Transformation

Software Engineer at Infosys, Sep 2015 - Jun 2017 · 1 y 9 mo, Pune, Agile product development for a banking client. Accountable for writing code, creating user stories, sprint planning, and product delivery. • Built and maintained enterprise banking and payment systems for a global banking client - the starting point for a technical PM career in payments • Automated operational workflows via an in-house tool, reducing manual effort by 80% • Operated as both developer and product owner for a Document Management System - creating UX wireframes, database design, and writing code (C#, WPF, MVC, Python, MS-SQL) • Supported UAT, change management, and production deployment for payment applications

Education

Master of Business Administration - MBA, Business Administration and Management, General, Indian Institute of Management Kashipur

Bachelor of Engineering (B.E.), Electronics & Telecommunication, University of Mumbai

Public links

github: https://github.com/bhushan7

bhushan-murari-portfolio.vercel.app: https://bhushan-murari-portfolio.vercel.app/