Headline

Business Systems | Data | Automation | AI | Digital Transformation | Low-Code Solutions

About

Business Analyst & CRM Administrator with 2.2 years of hands-on experience in enterprise CRM operations, application support, technical troubleshooting, SQL-based data analysis, and cross-functional collaboration. Experienced in supporting 100+ users, resolving application and data issues, analyzing business requirements, maintaining data accuracy, and developing reports and dashboards. Strong technical foundation in SQL, MySQL, REST APIs, Spring Boot, Power BI, and CRM systems, with the ability to bridge business requirements and technical solutions. Seeking opportunities to leverage my CRM, SQL, analytical, and technical support expertise in business and technology roles..

Location

Pune District

AI stack

anthropic apis

antigravity

gemini

grok

replit

claudecode

Work experience

CRM Administrator at Timus Lifestyle, Mar 2025 - Aug 2026 · 1 yr 6 mos, Nashik, Maharashtra, India, - Supported 100+ CRM users, resolving technical issues with 95%+ first-contact resolution. - Conducted user training and maintained CRM documentation and troubleshooting guides. - Performed UAT across Sales, Finance, Inventory, HR, and Dispatch modules. - Documented bugs, coordinated fixes, and completed retesting before deployment. - Gathered requirements from 6+ departments and identified process gaps. - Collaborated with technical teams to improve CRM workflows and processes. - Analyzed business data using SQL and Advanced Excel. - Created MIS reports, dashboards, and KPI reports to support management decisions.

CRM Operations Executive at Timus Lifestyle, Jul 2024 - Mar 2025 · 9 mos, On-site, - Supported day-to-day CRM operations and assisted users with CRM-related issues and queries. - Maintained customer, dealer, sales, and operational data to ensure accuracy and consistency. - Assisted in CRM data entry, validation, record updates, and data quality checks. - Coordinated with Sales, Finance, Inventory, HR, and Dispatch teams for CRM-related requirements. - Assisted in identifying process gaps and supported improvements in CRM workflows. - Prepared basic MIS reports and Excel-based reports for operational and management requirements. - Assisted with user support, issue tracking, troubleshooting, and follow-up with technical teams. - Participated in testing CRM changes and verified fixes before deployment. - Maintained CRM-related documentation and assisted users with basic process guidance.

Education

Bachelors of Technology, Automation and Robotics, JSPM's Rajarshi Shahu College of Engineering

Diploma of Education, Electrical engineering, Sanjivani Group of Institutes

Public links

github: https://github.com/GADEKAR021