---
title: "Bhupesh Dandekar - Senior Application Support Engineer | Application Lead in Mumbai | Tal"
description: "Meet Bhupesh Dandekar, Senior Application Support Engineer | L2/L3 Production Support | Application Lead | BFSI | 5+ Yrs @TCS | Incident Management | RCA | Dynatrace | Azure | ServiceNow | SLA based in Mumbai."
image: "https://tal.club/meet/bhupesh-dandekar/share-image"
---

# Bhupesh Dandekar on Tal

## Headline

Senior Application Support Engineer \| L2/L3 Production Support \| Application Lead \| BFSI \| 5\+ Yrs @TCS \| Incident Management \| RCA \| Dynatrace \| Azure \| ServiceNow \| SLA

## About

Senior Application Support Engineer \| 5\+ Years \| L2/L3 \| BFSI \| TCS I don't just resolve incidents — I find out why they happen and make sure they don't come back\. In 5 years at Tata Consultancy Services, I have managed 3,600\+ incidents across enterprise insurance platforms, maintained 90\-95% SLA adherence, and handled 10\-12 critical P1 incidents every month\. Promoted from L2 Support Engineer to Application Lead within 2 years\. Recognised as Top Performer with the highest performance rating for 4 consecutive years\. What I bring to your team: \- End\-to\-end incident lifecycle ownership — triage, escalation, RCA, closure \- L2/L3 production support — SQL diagnostics, log analysis, API troubleshooting \- Monitoring — Dynatrace, Azure Application Insights, Azure Monitoring \- ITSM — ServiceNow, Symphony Summit, ITIL Framework, KDB Management \- Deployment support — Jenkins, GitHub, CI/CD, rollback validation, sanity checks \- Team leadership — 5\-member support team, shift rostering, stakeholder management Based in Mumbai \| Open to Pune relocation \| Open to hybrid and remote roles Open to Senior Application Support, L2/L3 Production Support, and Application Lead roles\. Let's connect if you're hiring or want to discuss production support best practices\.

## Location

Mumbai

## Work experience

Senior Application Support Engineer \| Application Lead at Tata Consultancy Services, Apr 2021 \- Present · 5 yrs 2 mos, Mumbai, L2/L3 Support Engineer \- Application Lead\. Top Performer — highest performance rating for 4 consecutive years at TCS\. \- Managed 3,600\+ incidents and service requests with 90\-95% SLA adherence across BFSI platforms; handled 10\-12 critical P1 incidents monthly owning the full lifecycle from triage to RCA closure\. \- Led a 5\-member production support team covering shift rostering, escalation management, and deployment planning to ensure 24/7 stability across high\-availability insurance platforms\. \- Performed deep L2/L3 support including SQL validation, REST API troubleshooting, log analysis, and Root Cause Analysis using Dynatrace, Azure Application Insights, and ServiceNow\. \- Executed bulk SQL corrections across 1\-2 lakh\+ master data records; managed overnight deployments, rollback validation, and sanity checks using Jenkins and GitHub for CI/CD coordination\. \- Resolved 25\-30\+ critical RCAs monthly for US insurance platform; tracked MTTR and MTTD metrics to identify bottlenecks and drive continuous improvement in incident response\. Tools: Dynatrace \| Azure Application Insights \| ServiceNow \| Symphony Summit \| SQL Server \| Jenkins \| GitHub \| Postman \| ITIL \| RestAPI \| C\#

## Education

Bachelor of Engineering, Civil Engineering, Government College of Engineering Aurangabad

[View the original profile](https://tal.club/meet/bhupesh-dandekar)

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