Bhupesh Dandekar

Mumbai

Bhupesh Dandekar on Tal

Headline

About

Senior Application Support Engineer | 5+ Years | L2/L3 | BFSI | TCS I don't just resolve incidents — I find out why they happen and make sure they don't come back. In 5 years at Tata Consultancy Services, I have managed 3,600+ incidents across enterprise insurance platforms, maintained 90-95% SLA adherence, and handled 10-12 critical P1 incidents every month. Promoted from L2 Support Engineer to Application Lead within 2 years. Recognised as Top Performer with the highest performance rating for 4 consecutive years. What I bring to your team: - End-to-end incident lifecycle ownership — triage, escalation, RCA, closure - L2/L3 production support — SQL diagnostics, log analysis, API troubleshooting - Monitoring — Dynatrace, Azure Application Insights, Azure Monitoring - ITSM — ServiceNow, Symphony Summit, ITIL Framework, KDB Management - Deployment support — Jenkins, GitHub, CI/CD, rollback validation, sanity checks - Team leadership — 5-member support team, shift rostering, stakeholder management Based in Mumbai | Open to Pune relocation | Open to hybrid and remote roles Open to Senior Application Support, L2/L3 Production Support, and Application Lead roles. Let's connect if you're hiring or want to discuss production support best practices.

Location

Mumbai

Work experience

Senior Application Support Engineer | Application Lead at Tata Consultancy Services, Apr 2021 - Present · 5 yrs 2 mos, Mumbai, L2/L3 Support Engineer - Application Lead. Top Performer — highest performance rating for 4 consecutive years at TCS. - Managed 3,600+ incidents and service requests with 90-95% SLA adherence across BFSI platforms; handled 10-12 critical P1 incidents monthly owning the full lifecycle from triage to RCA closure. - Led a 5-member production support team covering shift rostering, escalation management, and deployment planning to ensure 24/7 stability across high-availability insurance platforms. - Performed deep L2/L3 support including SQL validation, REST API troubleshooting, log analysis, and Root Cause Analysis using Dynatrace, Azure Application Insights, and ServiceNow. - Executed bulk SQL corrections across 1-2 lakh+ master data records; managed overnight deployments, rollback validation, and sanity checks using Jenkins and GitHub for CI/CD coordination. - Resolved 25-30+ critical RCAs monthly for US insurance platform; tracked MTTR and MTTD metrics to identify bottlenecks and drive continuous improvement in incident response. Tools: Dynatrace | Azure Application Insights | ServiceNow | Symphony Summit | SQL Server | Jenkins | GitHub | Postman | ITIL | RestAPI | C#

Education

Bachelor of Engineering, Civil Engineering, Government College of Engineering Aurangabad