Bhupendra Singh Yadav profile photo 1 on Tal

Bhupendra Singh Yadav

Senior Associate- Ops Technologyll Ex-6E (AOCS)ll Airport operations Expert||Ex-Air Ncc Cadet|| National Level Cyclist, Fitness enthusiast||Marathoner||

Lucknow

5+ years of work experience

Air India Limited
Sep 202511 mosPresent

Gurugram, Haryana, India

Air India Limited
Apr 20233 yrs 4 mosPresent

Led airport technology implementation and optimization, managing end-to-end project lifecycles to improve operational efficiency, safety, compliance, and passenger experience. Acted as the primary bridge between airport operations and digital/technology team, translating operational needs into functional requirements, ensuring regulatory compliance, timely rollouts, and continuous system enhancements. Delivered high-quality operational oversight and customer resolutions, handling 200+ cases weekly with 95% accuracy, applying policy-based decisions, managing escalations, and meeting 25- hours SLA’s for complex passenger scenarios.
Air India Limited
Apr 20232 yrs 6 mosSep 2025

Lucknow, Uttar Pradesh, India

Key Responsibilities Advocate the theme to “Celebrate every travel” Develop an understanding of customer expectations and execute customer delight initiatives. Contribute to and spearhead in making every travel memorable for the passengers. Envision and innovate new avenues and ways to delight customers. Provide customer service and support & resolving issues in a polite & prompt manner. Work closely with ground handling agency to ensure customer satisfaction at every touchpoint.
IndiGo (InterGlobe Aviation Ltd)
Mar 20221 yr 2 mosApr 2023

Lucknow, Uttar Pradesh, India

1)Responsible for managing the flight operations as a flight manager on the Ramp for quick turnaround of flights (Certified Skipper-Ramp) 2)SOP compliance for the safety and security of Passengers 3)Regulating the new guidelines of the Government circulars concerning operations. 4)Managing the MANPOWER TEAM OF LKO a)Shift in charge of Blue collar staff b)Confirm & Ensure the required discipline standard among the 6E blue-collar staff. c)Responsible for roster and leave and strength management. d)Assisting the senior staff in establishing safety performance goals that are in line with other company goals and help to set a direction for improvement. e)Enforcing stringent safety rules, security rules and 6E SOP. f)Monitoring staff performance and & Welfare regularly. g)To foster robust two-way communication & Synergy level among all staff of LKO
Indigo
Mar 20212 yrs 1 moMar 2023

Strengthened team capability and engagement by mentoring staff, implementing data-driven coaching and recognition programs, improving performance and compliance, increasing morale, and enhancing the quality. Drove customer experience and operational improvements by supporting new technology rollouts, resolving high-pressure disruption cases, reducing aps wait time by 7 minutes, and improving NPS by 20% through RCA.

Education

University of lucknow

Bachelor of Education - BEd, Education

University of lucknow

20192 yrs2021

Bachelor of Science - BSc, Physics

Swami Vivekananda Subharti University, Meerut

20163 yrs2019

Join Bhupendra and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Bhupendra Singh Yadav on Tal

Headline

Senior Associate- Ops Technologyll Ex-6E (AOCS)ll Airport operations Expert||Ex-Air Ncc Cadet|| National Level Cyclist, Fitness enthusiast||Marathoner||

Location

Lucknow

Work experience

Senior Associate at Air India Limited, Sep 2025 - Present · 11 mos, Gurugram, Haryana, India

Technology Specialist at Air India Limited, Apr 2023 - Present · 3 yrs 4 mos, Led airport technology implementation and optimization, managing end-to-end project lifecycles to improve operational efficiency, safety, compliance, and passenger experience. Acted as the primary bridge between airport operations and digital/technology team, translating operational needs into functional requirements, ensuring regulatory compliance, timely rollouts, and continuous system enhancements. Delivered high-quality operational oversight and customer resolutions, handling 200+ cases weekly with 95% accuracy, applying policy-based decisions, managing escalations, and meeting 25- hours SLA’s for complex passenger scenarios.

Duty Supervisor at Air India Limited, Apr 2023 - Sep 2025 · 2 yrs 6 mos, Lucknow, Uttar Pradesh, India, Key Responsibilities Advocate the theme to “Celebrate every travel” Develop an understanding of customer expectations and execute customer delight initiatives. Contribute to and spearhead in making every travel memorable for the passengers. Envision and innovate new avenues and ways to delight customers. Provide customer service and support & resolving issues in a polite & prompt manner. Work closely with ground handling agency to ensure customer satisfaction at every touchpoint.

Officer :- AOCS at IndiGo (InterGlobe Aviation Ltd), Mar 2022 - Apr 2023 · 1 yr 2 mos, Lucknow, Uttar Pradesh, India, 1)Responsible for managing the flight operations as a flight manager on the Ramp for quick turnaround of flights (Certified Skipper-Ramp) 2)SOP compliance for the safety and security of Passengers 3)Regulating the new guidelines of the Government circulars concerning operations. 4)Managing the MANPOWER TEAM OF LKO a)Shift in charge of Blue collar staff b)Confirm & Ensure the required discipline standard among the 6E blue-collar staff. c)Responsible for roster and leave and strength management. d)Assisting the senior staff in establishing safety performance goals that are in line with other company goals and help to set a direction for improvement. e)Enforcing stringent safety rules, security rules and 6E SOP. f)Monitoring staff performance and & Welfare regularly. g)To foster robust two-way communication & Synergy level among all staff of LKO

Airport Operations Specialist at Indigo, Mar 2021 - Mar 2023 · 2 yrs 1 mo, Strengthened team capability and engagement by mentoring staff, implementing data-driven coaching and recognition programs, improving performance and compliance, increasing morale, and enhancing the quality. Drove customer experience and operational improvements by supporting new technology rollouts, resolving high-pressure disruption cases, reducing aps wait time by 7 minutes, and improving NPS by 20% through RCA.

Education

Bachelor of Education - BEd, Education, University of lucknow

Bachelor of Science - BSc, Physics, Swami Vivekananda Subharti University, Meerut