---
title: "Bhumika Saxena - Product Manager in Bengaluru | Tal"
description: "Meet Bhumika Saxena, Product Manager @Skydo | AI • Consumer • Marketplace • Growth • SEO | Ex-Eventbrite, Ex-Flipkart | PM with Engineering Background based in Bengaluru. AI stack includes claude, cursor, and gemini. Explore public work links including bhumikasaxena.substack.com."
image: "https://tal.club/meet/bhumika-saxena/share-image"
---

# Bhumika Saxena on Tal

## Headline

Product Manager @Skydo \| AI • Consumer • Marketplace • Growth • SEO \| Ex\-Eventbrite, Ex\-Flipkart \| PM with Engineering Background

## About

I am a Product Manager with experience leading high\-impact initiatives across AI\-driven automation, consumer growth, marketplaces, and SEO\. My foundation as a Software Engineer allows me to work deeply with engineering teams, move fast with technical clarity, and build products that scale\. At Eventbrite, I have driven multi\-million\-dollar business impact through initiatives such as: • Decagon AI integration to automate customer support workflows • Help Center experience revamp to improve navigation, resolution paths, and support outcomes • Support transformation efforts to reduce operational load and improve CSAT • Multilingual Listings, projected to generate $2\.5M\+ in annual revenue • Hyper\-local SEO programs like Neighbourhoods and POI • Seasonal, lifecycle, and campaign\-driven consumer experiences Across Product and Engineering roles, I have partnered with UX, Operations, Legal, Marketing, Data Science, and Platform teams to ship products end\-to\-end: from discovery and strategy through technical execution and GTM\. I am currently exploring Product Manager and PM II roles across Consumer, Growth, AI/Automation, Marketplace, and Platform domains\.

## Location

Bengaluru

## AI stack

claude

cursor

gemini

mcp

notion

obsidian

## Work experience

Product Manager at Skydo, Feb 2026 \- Present · 8 mo, Bengaluru, Karnataka, India, • Own the Retention, Experience, and Value\-Added Services \(VAS\) charters for Skydo's international payments platform serving Indian exporters, with a combined addressable opportunity of \~$45K\+ in incremental monthly revenue at current scale\. • Launched Skydo's MCP server, letting exporters query their Skydo data from Claude/ChatGPT; scaled it from a 30\-user beta \(75% repeat usage\) to \~10% of transacting exporters by leading distribution and usage analytics\. • Added 788 new paying importers and $4\.2M in new TPV \(total payment volume\) through an importer credit offer adopted by \~500 exporters \(1\.6 new clients each\), returning 2\.7x its reward spend in revenue\. • Eliminated \~10% of monthly support tickets with self\-serve account changes, and built a Reports tab for bulk invoice, FIRA and payment exports used by \~20% of transacting exporters\. • Cut compliance rejections from incorrect invoices by 85% by building LLM\-based invoice validation at upload \(\~92% precision, \~99% recall\)\. • Launched self\-serve W\-8BEN generation, beating the MVP's two\-week target 2x \(151 forms\), after a 5,600\-exporter survey showed 62% were asked for it by US clients but only 4% turned to Skydo\. • Built an EDF product that auto\-generates pre\-filled forms, invoice bundles and payment records for RBI's new monthly filing mandate \(FEMA 23\(R\)/2026, replacing SOFTEX\), and trained support and sales on the regulation\.

Product Manager at Eventbrite, 2024 \- Nov 2025 · 1 yr 11 mos, \- Led the Decagon AI integration as the foundation for automated, personalised customer support across creator and attendee journeys\. \- Drove support transformation initiatives aimed at reducing operational costs, improving CSAT, and expanding self\-service capabilities\. \- Revamped the Help Center by mapping user issues to structured workflows, improving information architecture, and enabling smoother transitions between automated and human\-assisted support\. \- Defined and delivered AI\-powered workflows and purpose\-built APIs that reduced manual agent intervention\. \- Owned Marketplace Services privacy initiatives, ensuring privacy\-by\-design integration into platform workflows\. \- Led the Multilingual Listings initiative, projected to generate $2\.5M\+ in annual revenue and unlock new international demand\. \- Drove SEO\-focused initiatives \(Neighbourhoods, POI, French Pages, Split Testing\) with >$1M estimated GTF impact\. \- Managed the Halloween ‘24 GTM and product execution, resulting in 14K total orders and up to 20% conversion rates across touchpoints\. \- Partnered with Operations, Service Design, Data Science, UX Research, Legal, Marketing, and Engineering teams to align strategy, improve experiences, and build scalable foundations for support\. \- Defined the Q4 Consumer roadmap, aligning cross\-functional partners around shared goals\. \- Introduced structured sprint rituals for planning, grooming, retrospectives, and win celebrations\.

Software Engineer 2 at Eventbrite, 2023 \- 2024 · 1 yr, \- Led Halloween ‘24 end\-to\-end, driving strategy, execution, and cross\-functional collaboration, boosting ticket sales through seasonal promotions\. \- Built and launched a seasonal events page, driving a 5x increase in user engagement and 6,000 orders in 15 days\. \- Enhanced visibility for Pride events, integrating strategic carousels and touchpoints, generating 13K\+ orders\. \- Executed the Nightlife GTM strategy, driving 178K unique visitors and 11K orders \(\+85%\), with a 5x traffic spike in the first week\. \- Partnered with PMs throughout the product lifecycle, contributing to strategy while leading technical execution\. \- Conducted A/B experiments on homepage carousels to optimize local relevance and user engagement\.

Software Development Engineer at Flipkart, 2021 \- 2023 · 2 yrs, Bengaluru, Karnataka, India, •Orchestrated the end\-to\-end development of Nudges v2, enhancing coverage and timing, which increased the visibility of nudges at order delivery by 7x and adoption rates by over 7x, improving overall engagement and retention\. •Spearheaded back\-end development for Journey Gamification, increasing views per unique visitor by 11 bps, usage by 23 bps, and conversions by 4 bps, with a GMV impact of \~350 Cr; improved BNPL approval rates and Supercoin traffic, particularly in low ASP categories\. •Enhanced system stability and product performance by leading and contributing to key tech initiatives within the CX ecosystem, including Log Persistence, GCP Migration, and DC Migration\. Directed the design and end\-to\-end development of post\-order experience products, managing cross\-team dependencies and overseeing comprehensive testing \(load, stress, regression, unit, integration, end\-to\-end\)\.Implemented metrics, alerts, and dashboards to ensure robust monitoring and support\.

Software Development Engineer Intern at Flipkart, Jan 2021 \- May 2021 · 5 mos, Remote, Optimized system reliability and scalability by migrating microservices to Kubernetes, enhancing BNPL Billing System stability through component tests, alerts, and bug fixes\.Improved integration between BNPL and Trust & Safety systems to standardize processes and facilitate long\-term maintenance\.

Software Development Engineer Intern at Flipkart, Apr 2020 \- Jun 2020 · 3 mos, Remote, Developed and implemented models to detect MRP gouging, utilizing HiveQL and Hadoop for in\-depth analysis of Flipkart\-internal data and competitor listings\. Delivered the highest\-performing model among interns, enhancing product pricing integrity and competitive positioning\.

## Education

Bachelor's degree, Computer Science, Indira Gandhi Delhi Technical University for Women

Ahlcon International School, Delhi

## Public links

- bhumikasaxena\.substack\.com: https://bhumikasaxena\.substack\.com/

[View the original profile](https://tal.club/meet/bhumika-saxena)

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