Headline

French Language Professional | Customer Support | Quality Assurance | M.A. French | Cross-Cultural Communication

About

I recently completed my Master's in French from the University of Delhi and have professional experience in customer support and quality assurance. At Benzeen Private Limited, I supported U.S.-based customers by handling purchase-related inquiries, resolving concerns, and ensuring a positive customer experience. My experience in quality assurance strengthened my attention to detail, communication skills, and ability to evaluate customer interactions effectively. My academic background has given me a strong foundation in French language, translation, research, and intercultural communication. I am particularly interested in opportunities that combine language expertise, customer interaction, and international collaboration. Currently seeking opportunities as a French Language Specialist, French Process Associate, French Customer Support Associate, or International Operations Professional.

Location

Sonipat

Work experience

Customer Support Associate at Benzeen Private Limited, Sep 2024 - Sep 2025 · 1 yr 1 mo, Provided customer support to U.S.-based clients by resolving purchase inquiries, order-related concerns, and post-sales issues. Provided timely and effective solutions to customer concerns, ensuring a positive customer experience and high service standards. Built positive customer relationships by providing professional and empathetic support. Collaborated with internal teams to ensure prompt resolution of customer requests. Maintained accurate documentation of customer interactions and support activities.

Quality Control Analyst at Benzeen Private Limited, Jun 2024 - Sep 2024 · 4 mos, On-site, Evaluated sales calls and work orders to ensure quality standards and process compliance. Provided feedback to sales representatives to improve communication effectiveness and service quality. Identified recurring quality issues and supported efforts to improve process consistency.

Data Collector at Learnify Technologies Pvt. Ltd., Jan 2024 - Jun 2024 · 6 mos, Researched and compiled solutions for academic questions using online resources. Organized and maintained answer databases with a strong focus on accuracy and consistency. Verified content before submission while managing multiple assignments within deadlines.

Education

Master's degree, French Language and Literature, University of delhi

Bachelor's degree, French Language and Literature, University of delhi