Headline

Strategic Customer Success Manager | SaaS | Driving Adoption, Expansion & NRR | Enterprise Accounts Across APAC, EMEA & North America | Customer Success Strategy & Lifecycle Optimization

About

As a Customer Success Manager at Wego.com with over two years of experience in the role, I focus on enabling client success through risk mitigation, churn reduction, and executive stakeholder engagement. By leveraging customer journey mapping, I contribute to creating seamless experiences that align with customer objectives and ensure long-term satisfaction. My professional journey includes over 9 years of experience in customer success, business development, and organizational management. My mission is to foster strong client partnerships and optimize customer success strategies, driving adoption and growth. I am committed to delivering meaningful outcomes and value through collaboration and data-driven decision-making.

Location

Mumbai

Work experience

Customer Success Manager at Wego.com, Apr 2024 - Present · 2 yrs 3 mos, Mumbai

Customer Success Specialist at ProMobi Technologies, Mar 2022 - Apr 2024 · 2 yrs 2 mos, Pune, Maharashtra, India

Senior Business Development Consultant at Unacademy, Apr 2021 - Feb 2022 · 11 mos

Sales Consultant at Unacademy, Dec 2020 - Apr 2021 · 5 mos, -Listened to clients' needs and assisted with identifying and securing appropriate services -Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service. -Managed over 100 calls per day and increased sales gradually month on month.

Organization Manager & Co Founder at darc1fitness, Jun 2016 - Sep 2020 · 4 yrs 4 mos, Kerala, -Developed key operational initiatives to drive and maintain substantial business growth. -Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies. -Coached and guided employees to improve effectiveness and policy enforcement, resulting in improved employee job satisfaction and higher performance levels. -Managed partnerships and strategic business relationships, including negotiating contract terms and handling conflicts. -Monitored metrics and developed actionable insights to improve efficiency and performance.