Headline

Business analyst

About

Motivated Business Analyst with 1.5 years of experience in requirements gathering, stakeholder management, and data analysis. Skilled in SQL, Advanced Excel, Power BI, and CRM systemsto analyze data, optimize business processes, and support data-driven decision making. Experienced in translating business needs into technical solutions and collaborating with cross-functional teams to deliver impactful business outcomes.

Location

Bengaluru

Work experience

Business Analyst at WyzMindz Solutions Pvt. Ltd., Oct 2024 - Present · 1 yr 9 mos, Bengaluru, Karnataka, India, Acted as a liaison between business stakeholders, clients, and technical teams, gathering and documenting requirements for 10+ projects to ensure clear communication and successful project delivery. Created BRDs, FRDs, and user stories, and supported UAT in Agile environments to ensure accurate requirement delivery. Collaborated with product, development, and QA teams in Agile sprints, reducing requirement clarification cycles by 70%. Conducted root cause analysis (RCA) to identify process gaps, reducing recurring issues by 60%. Developed and optimized SQL queries and Excel-based reports, improving data retrieval and reporting efficiency by 60%. Managed client communication and resolved 95%+ of support issues within SLA, enhancing customer satisfaction. Utilized CRM tools to track and analyze customer interactions, improving data accuracy and engagement processes.

Education

Master's degree, Computer Software and Media Applications, The Oxford College of Education, Bengaluru

Bsc, Computer Science, Kuvempu University