Headline

Digital Transformation & Creatio Evangelist ⚡ Turning Complexity into Frontline Adoption 🧭

About

A CRM is only as powerful as the teams who actually use it. ⚡ I bridge the gap between executive vision and ground-level execution, operating from an enterprise-wide perspective to unify complex, autonomous business units into a single, scalable platform. My edge? I operate at both ends of the spectrum. I translate long-term CRM strategy, then pivot to architect the mechanics The Impact: 🎯 Enterprise Strategy: Unified fragmented business units into high-availability global platforms. 📈 Business Growth: Drove omnichannel transformations and pre-sales to win net-new accounts. 🛡️ Data & Security: Architected zero-data-loss migrations for millions of financial records. 💡 Innovation: Global Creatio Hackathon Winner and creator of four Marketplace apps. 🚀 Frontline Adoption: Championed change management to drive a 30% surge in user adoption. 📩 Building a resilient enterprise CRM capability or scaling a high-performance Creatio practice? Let's connect.

Location

Bengaluru

AI stack

claude code

claude

gemini

Work experience

Technical Lead at Bits In Glass, Dec 2025 - Present · 10 mos, India, • Platform Unification: Consolidated fragmented business units via RBAC, OAuth 2.0, and OData integrations. • DevOps: Standardized Docker Compose environments to accelerate developer onboarding and deployment. • Technical Governance: Established centralized Confluence knowledge bases to govern cross-functional teams. • Delivery & Account Ownership: Owned technical delivery and client success for enterprise transformations. • Strategic Alignment: Bridged executive vision and technical execution to drive project success.

Creatio CRM Consultant at Solutions Metrix, Jun 2025 - Dec 2025 · 7 mos, India, • Owned enterprise CRM architecture and deployment management. • Enforced Clio CLI-based CI/CD and package governance across DEV, UAT, and PROD environments. • Integrated Creatio with FiServ XP2 core banking for real-time synchronization and 360° customer visibility. • Engineered secure SFTP/PGP pipelines for migrating millions of legacy records.

Global CRM Lead at Dibber, Jun 2023 - May 2025 · 2 yrs, Bengaluru, • Guided global CRM strategy for a multi-country preschool network, addressing steering committee TCO and cost optimization. • Harmonized global operations to launch an India MVP aligned with regional standards and DPDPA compliance. • Architected admissions lifecycle and integrated SAP SuccessFactors and BillDesk via Azure App Service and Service Bus. • Delivered targeted enablement programs, achieving a 30% surge in frontline CRM user adoption.

Senior Software Developer at AgilizTech Software Services Private Limited, Jun 2021 - Jun 2023 · 2 yrs 1 mo, Bangalore Urban, • Built the on-premise Creatio practice, architecting high-availability infrastructure, Docker microservices, Redis clustering, and secure SSL/TLS reverse-proxy topologies. • Led the Citizens Bank rollout (core-banking integration and contact-center transformation) and directed offshore CRM delivery for DBL Ceramics. • Managed full-lifecycle platform development, server observability, firewall configurations, and robust package maintenance. • Won the global Creatio No-Code Hackathon (October 2021) for a published marketplace add-on (https://www.creatio.com/fr/company/news/20395).

Software Engineer at Psiog Digital, Mar 2020 - May 2021 · 1 yr 3 mos, Tamil Nadu, India, • Initiated Creatio CRM journey (v7.16.0). • Engineered custom JavaScript and C# solutions to resolve complex client requirements exceeding OOTB business rules and BPM.

Education

Bachelor of Engineering - BE, Computer Science, Saveetha Engineering College