Headline

Customer Support Specialist @ Teleperformance Global Services | Customer Service, SAP Products

About

Currently pursuing a Bachelor of Commerce at Panjab University, Chandigarh, with a focus in Accounting. Recently served as a Customer Support Specialist at Teleperformance Global Services, where they provided international customer service through chat and email for retail clients. Proficient in customer service platforms including SAP Products and Salesforce, and skilled in communication and addressing diverse customer needs effectively. At Tech Mahindra, they supported a team by serving as a Subject Matter Expert, guiding performance improvements and ensuring service level compliance. They collaborated with internal teams to optimize processes, demonstrating a commitment to operational excellence. Their approach is rooted in fostering teamwork and streamlining solutions to deliver consistent, high-quality service outcomes.

Location

Chandigarh

Work experience

Customer Care Executive at TP, 2025 - Present · 1 yr 6 mos, • Chat support • SLA compliance • Issue resolution

Customer Support Specialist at Teleperformance Global Services, Jan 2025 - Apr 2026 · 1 yr 4 mos, Mohali district, India, In my role at Teleperformance Global Services, I engaged with international customers through chat and supported retailers via email. This experience honed my communication skills and deepened my understanding of customer needs. I effectively navigated multiple lines of business, ensuring that each customer received tailored support. My contributions helped maintain high service standards in a fast-paced environment.

Customer Support Associate at Tech Mahindra, Aug 2022 - Jan 2025 · 2 yrs 6 mos, Panchkula, Haryana, India, • Acted as a Subject Matter Expert (SME) at Tech Mahindra, guiding a customer support team to enhance performance. • Monitored team metrics to ensure compliance with quality standards and service level agreements (SLAs). • Conducted performance reviews and provided constructive feedback to identify areas for improvement. • Collaborated with internal teams to streamline processes, enhancing operational efficiency.

Specialist at Tech Mahindra, 2022 - 2025 · 3 yrs, • Managed CSAT • Team mentoring • Escalations

Education

Bachelor of Commerce, Accounting, Punjab university