---
title: "Bhavya Gupta - Senior customer success manager in Bengaluru | Tal"
description: "Meet Bhavya Gupta, Customer Success Manager @ LimeChat | SaaS Retention & Growth Specialist | E-commerce CX Strategy | Ex-Wigzo, Tata 1mg based in Bengaluru."
image: "https://tal.club/meet/bhavya-gupta-2/share-image"
---

# Bhavya Gupta on Tal

## Headline

Customer Success Manager @ LimeChat \| SaaS Retention & Growth Specialist \| E\-commerce CX Strategy \| Ex\-Wigzo, Tata 1mg

## About

I help high\-growth D2C and E\-commerce brands transform customer experience into a revenue engine\. By leveraging Conversational AI and SaaS retention strategies, I’ve helped many brands reduce churn and maximize Customer Lifetime Value \(CLTV\)\. Currently at LimeChat, I partner with enterprise clients to implement Gen AI\-powered Voice and Chat agents on WhatsApp\. My focus is on moving beyond basic automation to create human\-like CX journeys that drive ROI from cart recovery to personalized post\-purchase engagement\. With a background spanning Wigzo by Shiprocket and Tata 1mg, I specialize in: 1\. Retention Marketing: Improving NPS, reducing churn, and increasing repeat purchase rates\. 2\. Customer Success Management \(CSM\): Strategic account mapping, QBRs, and proactive onboarding\. 3\. MarTech Stack: WhatsApp Marketing, CRM Automation, and Data\-Driven Retention\. 4\. E\-commerce CX Strategy: Designing conversational flows that scale engagement without losing the "human" touch\. I’m a firm believer that in the age of AI, the best customer success comes from a blend of technical precision and deep empathy\. I'm always looking to connect with founders and fellow CX leaders to discuss the future of Conversational Commerce\.

## Location

Bengaluru

## Work experience

Senior customer success manager at LimeChat, May 2026 \- Present · 4 mo, Bangalore

Customer Success Manager at LimeChat, Jul 2024 \- Present · 2 yrs 3 mos

Customer Success Associate at LimeChat, Nov 2023 \- Jul 2024 · 9 mos

Customer Success Associate at Wigzo by Shiprocket, Aug 2022 \- Oct 2023 · 1 yr 3 mos, Delhi, India

YouTube Growth consultant at Tata 1mg, May 2022 \- Aug 2022 · 4 mos, Gurugram, Haryana, India

Digital Marketing Manager at Growth Per Hour, Jul 2021 \- Jun 2022 · 1 yr, Kanpur, Uttar Pradesh, India

Search Engine Optimization Analyst at HotelnStudio, Oct 2020 \- Mar 2021 · 6 mos, Noida, Uttar Pradesh, India

## Education

Bachelor of Business Administration \- BBA, Business Administration and Management, General, Manipal University Jaipur

science, Sarla Chopra D\.A\.V\. Public School

[View the original profile](https://tal.club/meet/bhavya-gupta-2)

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