About
I help high-growth D2C and E-commerce brands transform customer experience into a revenue engine. By leveraging Conversational AI and SaaS retention strategies, I’ve helped many brands reduce churn and maximize Customer Lifetime Value (CLTV). Currently at LimeChat, I partner with enterprise clients to implement Gen AI-powered Voice and Chat agents on WhatsApp. My focus is on moving beyond basic automation to create human-like CX journeys that drive ROI from cart recovery to personalized post-purchase engagement. With a background spanning Wigzo by Shiprocket and Tata 1mg, I specialize in: 1. Retention Marketing: Improving NPS, reducing churn, and increasing repeat purchase rates. 2. Customer Success Management (CSM): Strategic account mapping, QBRs, and proactive onboarding. 3. MarTech Stack: WhatsApp Marketing, CRM Automation, and Data-Driven Retention. 4. E-commerce CX Strategy: Designing conversational flows that scale engagement without losing the "human" touch. I’m a firm believer that in the age of AI, the best customer success comes from a blend of technical precision and deep empathy. I'm always looking to connect with founders and fellow CX leaders to discuss the future of Conversational Commerce.
Work experience
Senior customer success manager at LimeChat, May 2026 - Present · 4 mo, Bangalore
Customer Success Manager at LimeChat, Jul 2024 - Present · 2 yrs 3 mos
Customer Success Associate at LimeChat, Nov 2023 - Jul 2024 · 9 mos
Customer Success Associate at Wigzo by Shiprocket, Aug 2022 - Oct 2023 · 1 yr 3 mos, Delhi, India
YouTube Growth consultant at Tata 1mg, May 2022 - Aug 2022 · 4 mos, Gurugram, Haryana, India
Digital Marketing Manager at Growth Per Hour, Jul 2021 - Jun 2022 · 1 yr, Kanpur, Uttar Pradesh, India
Search Engine Optimization Analyst at HotelnStudio, Oct 2020 - Mar 2021 · 6 mos, Noida, Uttar Pradesh, India
