Headline

Junior Consultant(Service Desk Support Engineer/System Administrator)

Location

Bengaluru

Work experience

Junior Consultant at T-Systems ICT India Pvt. Ltd., Sep 2023 - Oct 2025 · 2 yrs 2 mos, India

Designer at MN Service Providers, 2015 - 2019 · 4 yrs, Worked on the Power Bi reports & dashboards with SQL Server/DAX. Understand business requirements in the BI context and design data models to convert raw data to meaningful insights. Used Table, Matrix, Bar, Card, Gauge, Slicers visualizations. Create dashboards and visual interactive reports using Power BI. Perform DAX queries and functions in Power BI. Experience in Using multiple join statements to retrieve data from multiple tables. Exterior designer using Autocad tool to deliver plan as per client request. Prepare and maintain stock maintenance. Worked on DAX expressions like filters, Aggregate, Mathematical Functions etc. Developed Reports using efficient data retrieval techniques. Getting data from different sources Modifying it as per business requirement using DAX. Implementing security feature to restrict report for specific users. Virtual Machine build with help of Template & ISO and installing server monitoring tool (Nagios). HPE OneView console status monitoring and reporting issues to next level support. Upgrading patches for ESXi servers using Update manager. Hands-on experience in ServiceNow ticketing tool. Datastore Expansion & New datastore creation with support of Storage team. Monitor Physical Hardware’s, IBM Enclosure status and Co-ordinating with H/W vendor for faulty replacement. Environment Health Check report monitor, and documentation shared to GEO team for customer review. Handling and acknowledging the Incidents and service request within the defined OLA and SLA with ITIL standard. Ensure that none of the tickets crossed SLA. Also ensure that all the Priority tickets are updated on regular basis with the communication from the user or service provider in SCCD online Tool. Participating daily SOD call for various accounts in the Australian business hours with technical team. Participating internal CAB call with Change Management team for changes approval in the environment. RFC document preparation to implement change.

Support Engineer at MN Service Providers, Jun 2016 - Aug 2017 · 1 yr 3 mos, India

Lecturer at HITS(Hosur), 2014 - 2015 · 1 yr

Education

Bachelor of Technology, Civil Engineering, Rajiv Gandhi University of Knowledge Technologies, RKValley (RAC)

Rajiv Gandhi University of Knowledge Technologies, RKValley (RAC)