Headline

Customer Success Professional | SME | Team Lead Support | Process Improvement | Training & Coaching

About

1. Customer Support Professional with 5+ years of experience in handling customer inquiries and resolving issues efficiently. 2. Strong track record of delivering high-quality service and maintaining excellent customer satisfaction scores. 3. Experienced in managing high-volume support environments across diverse industries. 4. Skilled in effective communication, problem-solving, and relationship building with customers and teams.

Location

Pune District

Work experience

Senior Executive at VOIS, Feb 2021 - Present · 5 yrs 5 mos, Remote, 1. Maintain current knowledge of products and resources in order to assist customers with their questions. 2. Dedicated to bettering the customer Experience with reliable product education, timely assistance, helpful feedback and respectful conflict management response. 3. Collected customer feedback and made progress changes to exceed customer satisfaction goals. 4. Communicate in a manner that keeps customer interested and loyal in our client. 5. Recommended products to customers, thoroughly explaining the details. 6. Provided excellent quality customer service by patiently listening and communicating policies with empathy.

Executive at Teleperformance, Jul 2019 - Aug 2020 · 1 yr 2 mos, Jaipur, Responsibilities Handled: • Dedicated to increasing revenue, Improving profitability for the company. • Ability to create and maintain effective business relationship with customers. • Handling Inbound calls from across the globe and guide customers to make reservations at Hilton luxurious properties worldwide • Maintaining records of Transactions and Interactions. • Appropriate and Timely follow-ups whenever required. • Escalate unresolved queries to respective departments for accurate redressal and for better customer experience.

Education

Master of Business Administration - MBA, Marketing and Finance, Rashtrasant Tukadoji Maharaj Nagpur University