---
title: "Bhavika Nai - Assistant Manager Customer Services in Vadodara | Tal"
description: "Meet Bhavika Nai, Senior Customer Service Specialist based in Vadodara."
image: "https://tal.club/meet/bhavika-nai/share-image"
---

# Bhavika Nai on Tal

## Headline

Senior Customer Service Specialist

## Location

Vadodara

## Work experience

Assistant Manager Customer Services at DSV \- Global Transport and Logistics, Mar 2024 \- Present · 2 yrs 4 mos, India

Senior Customer Service Associate at DSV Air & Sea Pvt\. Ltd\., Mar 2024 \- Present · 2 yrs 4 mos, Manage end\-to\-end customer coordination for new air and ocean shipments, ensuring timely communication and issue escalation\. Liaise with shipping lines and overseas agents to secure competitive quotes, vessel schedules, and booking approvals\. Prepare detailed quotations and booking arrangements, ensuring compliance with customer requirements and cost optimisation\. Conduct client visits to strengthen business relationships and identify new revenue opportunities\. Prepare performance reports and shipment status updates for senior management\. Mentor and coach junior team members, improving overall team productivity and service standards\.

Assistant Manager \- Ocean Export at Savino Del Bene, May 2023 \- Apr 2024 · 1 yr, Gujarat, India

Assistant Export Manager at Savino Del Bene Freight Forwarders \(India\) Pvt Ltd, May 2022 \- Mar 2024 · 1 yr 11 mos, Led export shipment coordination as primary liaison between customers, shipping lines, and overseas agents\. Managed SI filing, VGM submissions, BL draft approvals, and customs documentation within strict deadlines\. Handled online bookings via shipping line portals and arranged export cargo insurance for risk mitigation\. Ensured full compliance with international shipping regulations and internal documentation procedures\. Continuously reviewed and improved workflow processes, reducing documentation errors and turnaround times\.

Customer Service Assistant at Oceania World Traderoutes, Oct 2023

## Education

Certificate Course, Finance, General, The Maharaja Sayajirao University of Baroda

Bachelor of Commerce, Accounting, The Maharaja Sayajirao University of Baroda

[View the original profile](https://tal.club/meet/bhavika-nai)

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