Bhavika Nai
Senior Customer Service Specialist
Vadodara
4+ years of work experience
Mar 20242 yrs 4 mosPresent
India
Mar 20242 yrs 4 mosPresent
Manage end-to-end customer coordination for new air and ocean shipments, ensuring timely communication and issue escalation. Liaise with shipping lines and overseas agents to secure competitive quotes, vessel schedules, and booking approvals. Prepare detailed quotations and booking arrangements, ensuring compliance with customer requirements and cost optimisation. Conduct client visits to strengthen business relationships and identify new revenue opportunities. Prepare performance reports and shipment status updates for senior management. Mentor and coach junior team members, improving overall team productivity and service standards.
May 20231 yrApr 2024
Gujarat, India
May 20221 yr 11 mosMar 2024
Led export shipment coordination as primary liaison between customers, shipping lines, and overseas agents. Managed SI filing, VGM submissions, BL draft approvals, and customs documentation within strict deadlines. Handled online bookings via shipping line portals and arranged export cargo insurance for risk mitigation. Ensured full compliance with international shipping regulations and internal documentation procedures. Continuously reviewed and improved workflow processes, reducing documentation errors and turnaround times.
- NowPresent
Oct 2023
Education
Certificate Course, Finance, General
The Maharaja Sayajirao University of Baroda
20051 yr2006
Bachelor of Commerce, Accounting
The Maharaja Sayajirao University of Baroda
20004 yrs2004
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