Headline

Business Analyst | Business Operations, Client Onboarding, KPI & CRM (Salesforce)

About

As Customer Success Manager at EB1A Experts, I focus on customer onboarding and engagement, ensuring seamless transitions and client satisfaction. My role emphasizes fostering strong relationships and contributing to collaborative success within our team. With a Bachelor’s degree in Computer Engineering from BABA Institute of Technology & Science, I bring a solid technical foundation to my work in HR, E-Commerce, and customer success. My goal is to empower clients, enhance retention, and drive value through effective onboarding strategies.

Location

India

Work experience

Customer Success Manager at EB1A Experts, Jan 2025 - Nov 2025 · 11 mos, Hyderabad, Telangana, India, Managed complete customer lifecycle including onboarding and engagement. Improved onboarding efficiency through workflow optimization. Analyzed client progress to enhance delivery speed. Collaborated with cross-functional teams. Delivered reports on customer satisfaction and performance.

Customer Success Executive at foundit, Aug 2023 - Jan 2025 · 1 yr 6 mos, Hyderabad, Telangana, India

Customer Service Specialist at FPL Technologies, Jul 2022 - May 2023 · 11 mos, Pune, Maharashtra, India

Customer Service Representative at Tech Mahindra, Nov 2021 - Jul 2022 · 9 mos, Remote

Customer Care Executive at Tech Mahindra (Flipkart), Nov 2021 - Jul 2022 · 9 mos, Handled customer queries and logistics issues. Reduced escalations through analysis. Supported training initiatives.

Education

Bachelor of Engineering - BE, Computer Engineering, BABA Institute of Technology & Science, P.M. Palem, Bakkannapalem Village, Madhurawada, PIN-530048 (CC-NR)

12, Sri Chaitanya College of Education