Headline

Business Analyst @Melento | B2B SaaS | Product Discovery & Strategy | Former Intern @Infosys Finacle

About

Hey, this is Bhavana! I’m a Business Analyst in B2B SaaS, working at the intersection of customer problems and product solutions. At Melento, I work with BFSI and enterprise clients to understand their workflows, identify pain points, translate business requirements, and work with Product and Technical teams to turn those needs into product solutions. I’ve also worked across onboarding, UAT, API integrations, configuration, go-lives, and product enhancements. What I enjoy most is understanding the “why” behind a problem and figuring out what should be built or improved. I’m now working towards a career in Product Management, with a particular interest in product discovery, strategy, and user-focused problem solving. I’ve also been building my product thinking through product case studies and PRDs, focusing on problem definition, user needs, prioritization, and product solutions.

Location

Greater Bengaluru Area

AI stack

notebooklm

notion

openai

Figma Make

Work experience

Business Analyst at Melento, Nov 2025 - Present · 1 yr, Bengaluru North, Karnataka, India, Worked with BFSI and enterprise clients to understand their workflows, identify pain points, and translate requirements into product solutions. Worked closely with Product and Technical teams to address client needs through configuration and product enhancements. Managed onboarding and go-live for 21 accounts, covering UAT, API integration, configuration, and production. Helped drive 32% - 92% growth across five key accounts by identifying client needs and aligning them with relevant product capabilities. Identified an onboarding flow issue with outdated portal links in automated emails and worked with the team to resolve it, reducing testing time by ~17%. Worked with Product and Technical teams to investigate a document-category issue, translate it into a product requirement, and drive it through resolution.

Intern – Infosys Finacle at Infosys, Mar 2025 - Aug 2025 · 5 mo, Chennai, Tamil Nadu, India, Contributed to enterprise banking solutions through the Finacle platform. Gained hands-on experience with banking products, workflows, and technology. Worked in a product focused environment with exposure to technical and business processes.

Education

Bachelor of Engineering, Bachelor of Engineering in CSE (AI & ML), don bosco institute of technology

Public links

medium: https://medium.com/@bhavana.kumar954