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Bhavana Dandu

Business Operations and Strategy, Program Management | Amazon, IIM-B

Bangalore Urban

3+ years of work experience

Amazon
Apr 20232 y 11 moMar 2026

Hyderabad

• Played a key role in re-launching a confidential program impacting ~2M customers and $120M in refunds across 16 countries. • Managed VP escalations with 48-hour SLAs for high-risk health and safety brands, achieving 100% accuracy. • Streamlined counterfeit use case workflows, refining SOPs and refund eligibility policies, resulting in a 16.5% YoY impact.
Amazon
20212 y 2 moMar 2023

Hyderabad

● Displayed exceptional analytical skills by diving deep into issues across Wrong Item Sent, Damaged and ONPE programs, generating impactful insights that reduced worldwide PPM (parts per million) by over 200. ● Performed root cause analysis (RCA) and generated impactful insights that reduced worldwide PPM by over 200 ● Partnered with the Data Science team to build and launch an ML model automating Expired products classification, improving customer satisfaction 23% for 3 quarters ● Created monthly program Flash reports and maintained SharePoint with high stakeholder visibility ● Mentored 6 associates and reported operational quality and productivity metrics to senior leadership for ● over 2 financial years.
Fountane, LLC
Jun 20203 mosAug 2020

Content Research and Content Writing for technical blogposts.
Fountane, LLC
May 20203 mosJul 2020

Hyderabad, Telangana, India

Assisted HR team in scouting leads for a consultation company through Sales Navigator feature on LinkedIn.
Nexivo Consulting Private Ltd | Zoho Partner
Jun 20193 mosAug 2019

Hyderabad, Telangana, India

Unschool
Feb 20192 mosMar 2019

Hyderabad, Telangana, India

Interviewed and recruited Campus Ambassadors

Bhavana’s AI Stack

claude code
claude code
claude
claude
notebooklm
notebooklm
ChatGPT
ChatGPT
Julius AI
Julius AI
Wispr Flow
Wispr Flow

Education

Indian Institute of Management Bangalore

Executive General Management Program, Business Administration and Management, General

Indian Institute of Management Bangalore

20261 yr2027
Gokaraju Rangaraju Institute of Engineering and Technology

Bachelor of Technology, Computer Engineering

Gokaraju Rangaraju Institute of Engineering and Technology

20164 yrs2020

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Headline

Business Operations and Strategy, Program Management | Amazon, IIM-B

About

Sr Business Operations specialist at Amazon with 5 years of experience in product quality and program management, ensuring operational excellence through precise documentation and stakeholder management. Experienced in driving critical organizational goals, developing program roadmaps, and leading cross-functional teams in a diverse and fast paced ambiguous environment. A strategic thinker with a strong focus on customer needs and risk mitigation. Adept at data analysis, process improvement, managing diverse teams and leadership communication.

Location

Bangalore Urban

AI stack

claude code

claude

notebooklm

ChatGPT

Julius AI

Wispr Flow

Work experience

Business Operations Associate at Amazon, Apr 2023 - Mar 2026 · 2 y 11 mo, Hyderabad, • Played a key role in re-launching a confidential program impacting ~2M customers and $120M in refunds across 16 countries. • Managed VP escalations with 48-hour SLAs for high-risk health and safety brands, achieving 100% accuracy. • Streamlined counterfeit use case workflows, refining SOPs and refund eligibility policies, resulting in a 16.5% YoY impact.

Compliance Associate at Amazon, 2021 - Mar 2023 · 2 y 2 mo, Hyderabad, ● Displayed exceptional analytical skills by diving deep into issues across Wrong Item Sent, Damaged and ONPE programs, generating impactful insights that reduced worldwide PPM (parts per million) by over 200. ● Performed root cause analysis (RCA) and generated impactful insights that reduced worldwide PPM by over 200 ● Partnered with the Data Science team to build and launch an ML model automating Expired products classification, improving customer satisfaction 23% for 3 quarters ● Created monthly program Flash reports and maintained SharePoint with high stakeholder visibility ● Mentored 6 associates and reported operational quality and productivity metrics to senior leadership for ● over 2 financial years.

Content Strategist at Fountane, LLC, Jun 2020 - Aug 2020 · 3 mos, Content Research and Content Writing for technical blogposts.

Human Resources Assistant at Fountane, LLC, May 2020 - Jul 2020 · 3 mos, Hyderabad, Telangana, India, Assisted HR team in scouting leads for a consultation company through Sales Navigator feature on LinkedIn.

Data Research Analyst at Nexivo Consulting Private Ltd | Zoho Partner, Jun 2019 - Aug 2019 · 3 mos, Hyderabad, Telangana, India

City Head-Marketing and Sales at Unschool, Feb 2019 - Mar 2019 · 2 mos, Hyderabad, Telangana, India, Interviewed and recruited Campus Ambassadors

Education

Executive General Management Program, Business Administration and Management, General, Indian Institute of Management Bangalore

Bachelor of Technology, Computer Engineering, Gokaraju Rangaraju Institute of Engineering and Technology