---
title: "Bhargav Gunupuru - Deputy Manager in Hyderabad | Tal"
description: "Meet Bhargav Gunupuru, Deputy Manager of Operations at Concentrix, a Global Technology and Services Leader based in Hyderabad. AI stack includes claude, notebooklm, and openai."
image: "https://tal.club/meet/bhargav-gunupuru/share-image"
---

# Bhargav Gunupuru on Tal

## Headline

Deputy Manager of Operations at Concentrix, a Global Technology and Services Leader

## About

Transforming operations and customer experience through data\-driven quality management and process excellence\. With 9 years of proven success across BFSI, Fintech, FMCG, and E\-commerce sectors, I specialize in driving operational efficiency and elevating service standards\. Currently serving as Deputy Manager \- Operations at Concentrix, I lead a team of 70\+ FTEs while overseeing multiple business lines and implementing strategic improvements that deliver measurable results\. My approach combines Lean methodologies with practical innovation\. What I Bring: Operations leadership managing 70\+ FTEs across voice and back\-office functions\. Quality management achieving 95%\+ compliance scores and sustained performance improvements\. Process optimization using Value Stream Mapping, Root Cause Analysis, and Statistical Process Control Strategic projects delivering 15% revenue increases through enhanced cross\-selling and 10% customer satisfaction improvements\. Team development and mentoring, consistently improving productivity by 20%\+ Key Achievements: → Spearheaded automation initiatives reducing operational costs while improving FCR → Designed data\-driven dashboards enabling strategic decision\-making for stakeholders → Led digital transformation projects optimizing case management and knowledge systems → Increased agent efficiency by 5% and BQ agent performance by 8% through continuous improvement plans → Developed training frameworks and SOPs that elevated team performance across multiple clients\. Certified in Lean Six Sigma \(Green Belt\), Agile Scrum Master, and pursuing a Post Graduate degree in Quality Management, I'm passionate about building high\-performing teams and implementing continuous improvement strategies that create lasting impact\. Open to connecting with operations and quality professionals driving excellence in customer experience\.

## Location

Hyderabad

## AI stack

claude

notebooklm

openai

perplexity

Canva Magic Studio

## Work experience

Deputy Manager at Concentrix, Nov 2025 \- Present · 1 yr 1 mo, India, Currently serving as Deputy Manager \- Operations \(BFSI\) at Concentrix, I lead a team of 100 FTEs while overseeing multiple business lines and implementing strategic improvements that deliver measurable results\.

Lead Customer Experience at Sutherland, Aug 2023 \- Nov 2025 · 2 yrs 4 mos, Mumbai, Maharashtra, India, Spearheaded the monitoring of four distinct business lines, including voice\-based customer service and back\-office operations, enhancing service delivery and operational efficiency\. \- Conducted Value Stream Mapping \(VSM\) to identify inefficiencies, optimizing Average Handling Time \(AHT\) and increasing agent efficiency by 5%\. \- Mentored newly hired Quality Analysts, resulting in a 20% improvement in team productivity and quality adherence\. \- Initiated a continuous improvement plan for BQ agents, achieving an 8% performance enhancement and uplift in operational standards\. \- Designed and published data\-driven dashboards, facilitating informed decision\-making and strategic planning for stakeholders\. \- Oversaw interactions and case monitoring, ensuring quality compliance and service consistency, contributing to a 10% increase in customer satisfaction\. \- Developed Root Cause Analysis \(RCA\) for financial institution complaints, implementing solutions that improved service quality and customer experience\.

Quality Team Lead at Wipro, Aug 2022 \- Jul 2023 · 1 yr, Chennai, Tamil Nadu, India, Managed a team of 3 QA professionals overseeing quality control for 120 FTEs, ensuring adherence to operational and compliance standards\. \- Spearheaded process optimizations to enhance efficiency and drive continuous improvement\. \- Analyzed financial documents to identify suspicious patterns, demonstrating attention to detail\. \- Monitored financial activity, maintaining comprehensive reports and ensuring compliance with regulations\. \- Recommended software solutions, leading to a 20% increase in testing efficiency\. \- Acted as a key point of contact for QA aspects of releases, coordinating resources effectively\. \- Successfully deployed action plans to improve cross\-sell percentages, resulting in a 15% increase in revenue\. \- Developed training materials and SOPs, facilitating seamless knowledge transfer and team development\.

Senior Quality Analyst at Teleperformance, Sep 2021 \- Jul 2022 · 11 mos, Indore, Madhya Pradesh, India

Client Analyst at TaskUs, Nov 2020 \- Sep 2021 · 11 mos, Indore, Madhya Pradesh, India

## Education

Postgraduate Program \(Lean Six Sigma\), Quality Management, Isenberg School of Management, UMass Amherst

Bachelor of Technology \- BTech, Mechanical Engineering, Jawaharlal Nehru Technological University, Kakinada

[View the original profile](https://tal.club/meet/bhargav-gunupuru)

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