Headline

Application Support Engineer

About

Experienced Service Desk Analyst | Troubleshooting Expert | IT Solutions Specialist Dynamic and results-driven Service Desk Analyst with extensive experience in providing technical assistance and resolving complex issues in IT environments. Proficient in diagnosing hardware, software, and network problems to ensure seamless operations. Skilled in delivering exceptional customer service and implementing effective IT solutions to optimize productivity and user satisfaction. Dedicated to staying updated with emerging technologies and best practices in the field.

Location

Pune District

Work experience

Application Support Engineer at Globant, Feb 2025 - Present · 1 yr 5 mos

Support Engineer at Ishan Technologies, May 2024 - Present · 2 yrs 2 mos, Pune District, Maharashtra, India

Desktop Support Engineer at Digitech solutions, May 2022 - Jan 2025 · 2 yrs 9 mos, Proficient in Intune, Jamf, MDT and Azure Portal. Proficient in Azure AD and Google Workspace Proficient in Cisco Anyconnect VPN, Sophos Antivirus Management, Cloud Services & software installation IT Induction and EY client image installation, troubleshooting. Set up and manage user accounts and permissions in Active Directory and other IT systems On-boarding process. Proficient in MacOS, Windows, Linux installation and troubleshooting Diagnose and resolve hardware and software issues, including laptops, desktops, printers, and mobile devices Monitor and maintain IT inventory, including tracking and ordering hardware and software supplies and vendor management Set up and manage user accounts and permissions in Active Directory and other IT systems Provide first-line technical support to end-users via phone, email, or in-person

Education

Bachelor's degree, Computer Engineering, SSVPS'S BAPUSAHEB SHIVAJIRAO DEORE COLLEGE OF ENGINEERING, DHULE.

Bachelor, Computer Engineering, S.S.V.P.S B.S.D college of engineering