Headline

Workday HCM Time & Absence Analyst - EMEA | HR Shared Services | Human Resources (HR) - XLRI, Jamshedpur | Recruitment Essentials - SHRM Certified | Agentic AI Certified

About

I'm a Workday HCM professional with 6+ years of experience in HR Operations, Quality Auditing, and Packaged Application Development at Accenture. My work sits at the intersection of HR and technology — I speak both languages fluently, which means I can translate what a business needs into what a system delivers. Some highlights from my journey: ✅ Reduced SLA breaches by 50% in EMEA Time & Absence operations within months of taking ownership ✅ Observed and supported 3 Workday go-lives in a single year across Americas (US, Canada, Puerto Rico) ✅ Designed and delivered communication training programs that upskilled HR advisory teams across 2+ years ✅ Managed end-to-end HR function for a fast-growing QSR chain — from scratch, with zero playbook Today, I support live EMEA countries on Payroll, Time-Tracking, and Absence Management. I evaluate Workday configurations, raise incidents to User Stories, and manage approvals across Product Owners and PTB specialists. My goal is always the same: keep the machine running, and make it run better than before. If you're a recruiter looking for someone who can hit the ground running in Workday HCM, or a team that needs someone to bridge HR knowledge with technical delivery — let's talk. I'm currently exploring new opportunities.

Location

Greater Bengaluru Area

Work experience

Packaged App Development Analyst - Workday HCM - EMEA at Accenture in India, Jan 2025 - Present · 1 yr 6 mos, Bengaluru, Serving as the primary support layer for live EMEA countries on Workday Time, Absence — ensuring zero-disruption delivery while continuously improving system configurations. 1. Reduced SLA breaches by 50% through proactive monitoring, configuration reviews, and rapid incident resolution across EMEA Time-Tracking and Absence Management. 2. Evaluated existing Workday configurations to identify gaps, recommend optimizations, and escalate incidents into User Stories for long-term product improvement. 3. Managed multi-stakeholder approval workflows — coordinating between Product Owners and PTB specialists to ensure timely, compliant system changes. 4. Delivered SLA metrics and status reporting to client stakeholders, maintaining transparency and trust across cross-border HR service delivery.

Quality Auditing Analyst - HR Operations at Accenture in India, Jun 2022 - Dec 2024 · 2 yrs 7 mos, Navi Mumbai, Led quality governance for an HR advisory team — driving compliance, error reduction, and capability development through rigorous auditing, root cause analysis, and training. 1. Audited advisor-resolved HR cases for resolution quality, accuracy, and SLA compliance — identifying recurring error patterns and reducing repeat escalations. 2. Managed internal and client escalations end-to-end — providing detailed root cause analysis and actionable corrective plans, maintaining client confidence during high-pressure situations. 3. Designed and delivered communication training programs for HR advisory teams — improving email quality, stakeholder interactions, and overall service delivery standards. 4. Authored and maintained SOPs as part of the core SOP team — ensuring documentation aligned with evolving business requirements, compliance standards, and client expectations.

Quality Audit Associate - HR Operations at Accenture in India, Oct 2021 - May 2022 · 8 mos, Navi Mumbai, Supported quality oversight across HR operations — auditing case resolutions, facilitating cross-functional training, and contributing to SOP improvement initiatives. 1. Assessed advisor-resolved HR cases against quality benchmarks, flagging errors and escalating systemic issues for root cause analysis. 2. Collaborated with cross-functional teams to analyse training needs and close skill gaps in HR advisory delivery. 3. Proposed targeted SOP modifications that improved process clarity and consistency across the team. 4. Engaged client stakeholders in regular feedback sessions to align service delivery outputs with evolving expectations.

Recruitment Coordinator at Cheesiaano Pizza, May 2019 - Jan 2020 · 9 mos, Pune, Maharashtra, India, Partnered with the Founders to establish and scale the HR function in a fast-paced QSR Chain with multiple brands in a cloud kitchen model overseeing: 1. Recruitment: Managed hiring across corporate roles to support rapid expansion. 2. Onboarding & Induction: Designed and delivered structured onboarding experiences to ensure smooth integration and early engagement. 3. Payroll & Attendance: Assisted in payroll processing and attendance systems for a distributed workforce. 4. Learning & Development: Rolled out skill-building programs tailored to frontline and managerial roles. 5. Performance & Recognition: Assisted in the introduction of appraisal frameworks and recognition programs to drive motivation and accountability. 6. Employee Health & Safety: Ensured compliance with food safety and workplace safety standards. 7. Engagement & Culture: Led initiatives to foster team spirit, retention, and a positive work environment. 8. HRIS Implementation: Supported digitization of HR processes through HRIS tools.

Intern - Talent Acquisition at Bayer Crop Science, Jun 2017 - Aug 2017 · 3 mos, Thane, 1. Assisted in maintaining employee documents with regular follow-ups. 2. Sourced and screened for sales positions across different cities. 3. Facilitated in background verification.

Human Resources Intern at Zensar Technologies, Sep 2016 - Nov 2016 · 3 mos, Pune, Maharashtra, India, Collaborated and created job descriptions for junior to AVP positions (IT & Non-IT).

HR Intern at LogiNext, Dec 2015 - Mar 2016 · 4 mos, Andheri East and Powai, 1. End-to-end recruitment with sourcing, screening, scheduling and coordinating for interviews. 2. Created and maintained employee files. 3. Assisted with the background verification process for the new joiners.

Education

Executive MBA, Talent Management, XLRI Jamshedpur

Master of Business Administration (M.B.A.), Human Resources Development, Akemi Business School