Workflows Automation Specialist @ Zoko | Customer Onboarding, B2B



Gurugram, Haryana, India

(Vivekananda Post Graduate College) Master of Computer Applications - MCA, Computer applications
Osmania University, Hyderabad
Bachelor of Arts
DR Br ambedkar university
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A Master of Computer Applications graduate from Osmania University with a solid foundation in computer applications and engineering. Academic background includes a Bachelor degree from Dr.B.R Ambedkar University, Hyderabad. Completed an internship with Cybersecurity Gurugram Police, gaining practical experience in cybersecurity tools, incident management, and risk assessment. Passionate about enhancing secure systems and contributing to digital security initiatives through technical expertise and practical insights.
Hyderabad
Workflows Automation Specialist at Zoko, Dec 2025 - Present · 6 mos, Zoko (Y Combinator S21) — SaaS Company Working on building and optimizing end-to-end automation workflows using FlowHippo for WhatsApp and Instagram, enabling businesses to streamline customer interactions and reduce manual effort. Designed scalable systems to support high-volume operations and business growth, while improving user activation through intuitive workflow experiences. Leveraged AI to rapidly prototype and validate automation use cases, and collaborated closely with engineering teams to iterate and ship solutions efficiently. Simplified complex business processes into seamless, automated workflows.
operations & onboarding specialist at Zoko, Jun 2025 - Nov 2025 · 6 mos, Zoko (Y Combinator S21) — SaaS Company Onboarded B2B clients on WhatsApp & Instagram APIs with end-to-end setup and Meta onboarding. Partnered with sales to demo automation solutions and convert prospects. Led onboarding journeys, ensuring smooth implementation and adoption. Designed messaging workflows for acquisition, engagement, and retention. Provided API integration support and technical troubleshooting. Improved business communication through automation and optimized customer experience.
Intern at Cybersecurity gurugram police, Jun 2021 - Jul 2021 · 2 mos, Gurugram, Haryana, India
(Vivekananda Post Graduate College) Master of Computer Applications - MCA, Computer applications, Osmania University, Hyderabad
Bachelor of Arts, DR Br ambedkar university