Headline

Product Leader | Driving Revenue Growth & Enhancing Customer Experience

About

A seasoned product leader with 11+ years driving product strategy and development across e-commerce and logistics, I focus on enhancing customer experiences, accelerating revenue growth, and leading digital transformation. At Xpressbees Logistics, I spearheaded website revitalization, delivering a 150% traffic surge in 30 days via SEO and enhancing leads by 20%. I engineered resilient OTP delivery, elevating success to 99.5%, curtailing failures, and mitigating customer escalations. Communication efficiency was revamped via a unified channel framework, yielding cost reductions and faster vendor response. I pioneered AI chatbot workflows for delivery data capture, improving accuracy, expediting processing, and optimizing manual effort. My leadership in system modernization transitioned 5000+ users to a streamlined CRM, elevating productivity and reducing costs. I directed the migration of a User Management tool to an open-source platform, diminishing costs and downtime. Furthermore, I innovated a call masking solution to bolster communication security, decreasing harassment incidents and fostering user trust. A commitment to data security drove PII encryption, ensuring compliance and mitigating breach risk. I launched fraud reduction measures, achieving a 99% decline in unverified Non-Delivery Reasons and generating monthly savings. Previously, at Bazaarvoice India, I led the migration/launch of new Q&A and R&R products, achieving substantial user engagement growth. I directed predictive search integration, enhancing UX and streamlining query resolution. Client onboarding was facilitated, and I contributed to knowledge management while defining product strategy. During my Capillary Technologies tenure, I conceptualized an API-based headless OMS product and defined an omnichannel framework. I orchestrated Last Mile Delivery integration, spearheaded OMS scalability, innovated a communication framework, revamped the OMS interface, and overhauled the return workflow. As Delivery Head, I provided oversight for the SEA Delivery team, pioneered Fabindia's omnichannel strategy, rectified challenges, directed marketing, and optimized vendor relations. My professional journey began at Yahoo! as a Web Engineer, delivering technical support and consultations, conducting feedback initiatives, and synthesizing insights to drive bug resolutions and enhance application performance. Holding an M.Tech in Software Systems from Birla Institute of Technology, Pilani, I bring a strong educational foundation to my industry experience.

Location

Bengaluru

AI stack

antigravity

claude code

claude

gemini

geminicli

lovable

Work experience

Senior Product Manager at Capillary Technologies, Aug 2025 - Present · 1 yr 3 mos, Bengaluru, Karnataka, India

Senior Product Manager- Consumer Experience at Xpressbees (BusyBees Logistics Solutions Pvt. Ltd.), Jul 2023 - Jun 2025 · 2 yrs, Pune, Maharashtra, India

Group Product Manager at Bazaarvoice, Feb 2022 - Apr 2023 · 1 yr 3 mos, Bengaluru, Karnataka, India

Product Manager at Capillary Technologies, Jan 2016 - Feb 2022 · 6 yrs 2 mos, Bengaluru Area, India

Web Engineer at Yahoo!, May 2013 - Dec 2015 · 2 yrs 8 mos, Bangalore, • Managed high revenue generating Merchant account, mapping client’s requirements, custom designing solutions, and troubleshooting complex information systems. • Conducted manual testing of Beta versions of Yahoo! Small Business applications. • Developed strategic consulting, brand development, and executive escalations for e-commerce and website hosting services.

Education

Master of Technology - MTech, Computer Software Engineering, Birla Institute of Technology and Science, Pilani

Master of Science (MS), Computer Science, National college bangalore