Headline

Software Engineer II — Full Stack | AI | React · Node.js · TypeScript | Real-time Chat Infra @ 5M+ MAU

About

I build systems that enterprise teams rely on — fast, scalable, and resilient when millions of users hit them at once. At Kapture CX, I built and own KapChatSDK — real-time chat infrastructure (WebSocket/XMPP) serving 5M+ monthly active users. I also lead a 3-engineer team delivering our React-based AI workflow builder, which lets enterprise clients configure complex chatbot flows without engineering support. Along the way: response latency cut, load times improved 30%, and a micro-frontend architecture that decoupled frontend from backend release cycles. My stack: TypeScript, React, Node.js, Next.js — plus production GenAI work (LLM-powered dashboards, and currently a RAG system built with LangChain.js). What drives me is the intersection of performance, scale, and developer experience — systems that don't just work, but work exceptionally well under pressure. Open to: Software Engineer, Software Engineer II, Full Stack Engineer, Senior Software Engineer → location: Bengaluru + Remote India. If you're building something ambitious in CX, AI, or SaaS — let's talk.

Location

Bengaluru

AI stack

claude code

claude

codex

elevenlabs

grok

mcp

Work experience

Software Developer Engineer 2 at Kapture CX, Oct 2025 - Present · 11 mos, Bangalore Urban, Karnataka, India, Assumed architectural ownership of a React-based no-code visual workflow builder (chatbot flow configurator) after senior transition — delivering enterprise features end-to-end, independently. Scaled a customer-facing chatbot platform serving 5M+ monthly active users; led runtime optimisations that reduced peak-traffic response latency and improved load times by 30%. Engineered GenAI-powered dashboards with real-time data APIs, achieving 30% faster load times and enabling live operational visibility for customer success teams. Architected configuration-driven, multi-tenant frontend systems that cut enterprise onboarding time by 30% and increased reported customer satisfaction by 40%. Established Sentry-based error monitoring and automated alerting pipelines, improving application stability by 15% and reducing incident resolution cycles by 25%.

Software Engineer at Kapture CX, Dec 2023 - Oct 2025 · 1 yr 11 mos, Bengaluru, Karnataka, India, Built Master Data Manager modules (Employee, Order, Product) in React + TypeScript, supporting complex operational workflows for 500K+ enterprise users. Developed a dynamic API configuration UI that fully decoupled frontend releases from backend deployments, accelerating feature rollout velocity by 30%. Revamped performance-critical interfaces for enterprise clients including Kanoo Travel, delivering 35% faster load times via code-splitting, lazy loading, and bundle optimisation. Partnered with design and ops teams to integrate media tooling into the agent interface, boosting agent productivity by 15%. Contributed to legacy codebase migration to React, improving WCAG accessibility compliance and cross-browser compatibility.

Full Stack Developer at Skillvalley, Aug 2023 - Dec 2023 · 5 mos, Remote

Contributor at GirlScript Summer of Code, May 2023 - Aug 2023 · 4 mos, India

Software Engineer and Development Intern at Brightlanes Technologies Pvt. Ltd., Mar 2023 - May 2023 · 3 mos, Delhi, India

Software Engineer and Development Intern at Desi QnA, Sep 2022 - Mar 2023 · 7 mos, India, • Led the design and development efforts for a specific section of the Desi QnA website, ensuring a fully responsive and visu- ally appealing webpage. • Worked on User Verification/Authentication + Engineering challenges of detecting and removing the fake bots and posts. • Integrated Recaptcha with website - Google Layer of Protec- tion for websites. • Proficiently utilized HTML, CSS, JavaScript, Bootstrap, PHP, and MySQL as the primary tech stacks to deliver high-quality and functional web solution.

Education

Computer science Engineering (Minor Degree), Engineering, Guru Nanak Dev Engineering College, Ludhiana

Mechanical Engineering (Major Degree), Guru Nanak Dev Engineering College, Ludhiana

Public links

github: https://github.com/bharatgl

leetcode: https://leetcode.com/bharatgl

bharatgoyal.xyz: https://bharatgoyal.xyz/