Headline

Dedicated and customer-focused professional with over 5 years of experience in BPO and logistics operations. Skilled in customer handling, chat support, issue resolution, team coordination, and operational management

Location

Greater Delhi Area

Work experience

Founder of yandads_entertainments at Yandads_entertainments

Customer Support Executive at TaskUs, ✓ Handled international customer queries through chat support. ✓ Assisted customers with account-related issues and service requests. ✓ Maintained high customer satisfaction and response quality. ✓ Worked in a fast-paced environment with target-based performance. ✓ Managed multiple chats simultaneously with professional communication

Senior Customer Care Executive at Worldwide BMO Constantans Pvt. Ltd., ✓ Handling day-to-day logistics operations and important team coordination. ✓ Managing shipment tracking, issue escalation, and operational support. ✓ Coordinating with internal departments to ensure timely deliveries. ✓ Maintaining reports, operational data, and workflow management. ✓ Resolving client and customer concerns over chats and calls professionally. ✓ Ensuring smooth communication between teams and management

Customer Support Associate at Concentrix Daksh India PVT LTD, ✓ Provided customer support for international clients. ✓ Resolved customer complaints and escalations effectively. ✓ Maintained proper documentation of customer interactions. ✓ Followed company quality and compliance standards.

Education

Bachelor of Arts, Political Science and Government, Swami Vivekananda Subharti University, Meerut

High School Diploma, Delhi Public School Vasant Vihar