Headline

Assistant Manager – Operations | Team Handling | Wealth & BFSI Operations | Morgan Stanley

About

Assistant Manager – Operations with 11+ years of experience in BFSI operations, wealth management support, fraud & risk operations, and backend process management within global organizations including Morgan Stanley and American Express. Proven leader with hands-on experience in team handling, SLA & KPI management, process improvement, SOP governance, UAT testing, and stakeholder coordination. Strong track record of driving operational efficiency, audit readiness, and consistent service delivery in regulated environments.

Location

Faridabad

Work experience

Lead Consultant at Genpact Headstrong Capital Markets, Nov 2023 - Present · 2 yrs 8 mos, Noida, Highly motivated and detail-oriented Assistant Manager with 4+ years of experience in managing day-to-day operations, leading cross-functional teams, and driving process improvements. Proven track record of increasing efficiency, reducing costs, and enhancing customer satisfaction.

Consultant at Genpact Headstrong Capital Markets, Aug 2021 - Oct 2023 · 2 yrs 3 mos, Noida, Uttar Pradesh, India

Master Coach at American Express, Jan 2020 - Aug 2021 · 1 yr 8 mos, Gurugram, Haryana, India

Operations Executive at Concentrix Daksh India Pvt. Ltd., Oct 2018 - Jan 2020 · 1 yr 4 mos

Senior Executive at Concentrix, Oct 2018 - Dec 2019 · 1 yr 3 mos, Gurugram, Haryana, India

Operations Executive at Concentrix Daksh India Pvt. Ltd., Oct 2015 - Jan 2018 · 2 yrs 4 mos

Education

Master of Business Administration, Operations Management and Supervision, sikkim manipal university

Bachelor of Commerce - BCom, Accounting, Delhi University