---
title: "Bhanu pratap Singh bhadauriya - Senior Associate (Data & Operations) in Uttar Pradesh | Tal"
description: "Meet Bhanu pratap Singh bhadauriya, Senior Associate (Data & Operations) @ Teleperformance | Analyzing Performance Metrics based in Uttar Pradesh."
image: "https://tal.club/meet/bhanu-pratap-singh-bhadauriya/share-image"
---

# Bhanu pratap Singh bhadauriya on Tal

## Headline

Senior Associate \(Data & Operations\) @ Teleperformance \| Analyzing Performance Metrics

## About

As a Senior Associate \(Data & Operations\) at Teleperformance, I contributed to monitoring and optimizing key performance indicators, including AHT, CSAT, and NPS, by developing and maintaining Excel\-based dashboards\. I worked closely with cross\-functional teams, leveraging data analysis techniques such as Pivot Tables and VLOOKUP to generate actionable insights and support process improvements\. My efforts enabled better decision\-making and operational efficiency across support operations\. Currently pursuing a Bachelor of Technology in Computer Science at Maharishi University of Information Technology, I aim to transition into a data\-driven role that leverages my expertise in performance metrics and data analysis\. I am motivated by opportunities to transform data into meaningful insights that empower organizations to align their strategies with measurable goals\.

## Location

Uttar Pradesh

## Work experience

Senior Associate \(Data & Operations\) at Teleperformance, Jan 2023 \- Oct 2024 · 1 yr 10 mos, Chennai, Tamil Nadu, India, • Developed and maintained Excel dashboards to monitor operational KPIs including AHT, CSAT, NPS, ticket volume, and resolution rate • Analyzed performance data to identify trends, bottlenecks, and improvement opportunities across support operations • Created weekly and monthly performance reports for internal stakeholders to support data\-driven decision\-making • Used Pivot Tables, VLOOKUP/XLOOKUP, and formulas to clean, summarize, and analyze large datasets • Supported process improvements that contributed to improved resolution rates and operational efficiency • Worked closely with cross\-functional teams to interpret data insights and align on performance goals

Customer Support Associate at Teleperformance, Apr 2022 \- Jan 2023 · 10 mos, Chennai, Tamil Nadu, India, • Handled inbound and outbound customer interactions while meeting SLA and quality benchmarks • Documented customer issues and contributed data for performance and quality analysis • Maintained high customer satisfaction scores through effective communication and issue resolution • Gained hands\-on exposure to customer metrics and support operations workflows

## Education

Bachelor of Technology, Computer Science, maharishi university of information technology

Higher secondary education\(12th standard\), PCM, N\.S\. Intermediate College

[View the original profile](https://tal.club/meet/bhanu-pratap-singh-bhadauriya)

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