Headline

Business Analyst | Operations & Data

About

By completing Google Data Analytics course, the efforts in data analysis have been significantly bolstered by my expertise in R, Advance Excel, and Tableau, allowing us to translate complex datasets into strategic insights. My academic journey culminated with a Master's in Economics from IEHE, Bhopal, where I developed a robust understanding of economic principle. Our team achieved substantial improvements in CRM workflow implementation and user training, contributing to operational efficiency. As I seek new opportunities, my goal is to merge my analytical acumen with an innovative organization that values transformation and progress in the data landscape.

Location

Bhopal

Work experience

Lead, Delivery and Operations (Product) at Eubrics, Dec 2024 - Oct 2025 · 11 mos, • Led requirement gathering sessions with clients and internal stakeholders; translated business needs into BRDs, process notes, and implementation checklists • Built automated dashboards to monitor adoption metrics, feature usage, and operational KPIs, enabling data-driven decision-making • Supported UAT cycles — validated outputs against requirements and ensured successful go-live readiness • Analyzed user behavior and identified process gaps; recommended product enhancements that improved customer experience and adoption • Coordinated with Product, Engineering, and QA teams to manage timelines, dependencies, and issue resolution using Jira Skills: Product Delivery Market Analysis. Data Analysis Project Management. Customer Service Product Support. Software as a Service (SaaS) Artificial Intelligence (AI) Product Development. Cross-functional Collaborations. Jira

Business/Data Analyst at Freelancer- Self employed, Apr 2024 - Oct 2024 · 7 mos, Project 1: CRM Implementation (LeadSquared) • Implemented LeadSquared CRM to streamline lead management and improve sales workflow efficiency for the client Project 2: Mahesh Traders (Retail) • Built Excel-based automated tracking and reporting systems, improving operational visibility and reducing manual effort • Standardized data processes to enhance accuracy and reporting efficiency Project 3: GK Products (Retail) • Developed interactive Excel dashboards for customer segmentation and sales analysis • Analyzed order trends and regional performance to identify high-value customer segments and support targeted decisions

Associate Analyst at Accredian, Dec 2022 - Mar 2024 · 1 yr 4 mos, • Redesigned and automated operational workflows, increasing team productivity by 18% • Developed MIS dashboards and KPI reports used for management reviews and business decision-making • Gathered requirements from internal stakeholders and converted them into reporting solutions and process improvements • Performed data analysis to identify bottlenecks and inefficiencies; reduced cross-functional delays by 20% through improved process controls • Supported forecasting, planning, and resource allocation through analytical reporting

Associate Analyst- Intern at Accredian, Aug 2022 - Nov 2022 · 4 mos

Business Analyst Intern at AlignTogether Solutions, Nov 2021 - May 2022 · 7 mos, Bhopal, Madhya Pradesh, India, Leadsquared CRM - Requirement gathering, Implementing business workflow , training and support.

Intern at National Green Tribunal, Jul 2019 - Jul 2019 · 1 mo, Bhopal, Madhya Pradesh, India, Project report of water pollution with economic impact.

Education

Master of Arts, Economics, Institute for Excellence in Higher Education(IEHE),Bhopal(Autonomous)

Bachelor of Arts - BA, Economics, Institute for Excellence in Higher Education(IEHE),Bhopal(Autonomous)