Headline

Senior Analyst – Recruitment Governance & HR Ops @ HSBC MENA | Global HR Shared Services | SME - TA Process Compliance | Internal Audits & QA | PGP Certified - AI Driven SHRM: IIT ROORKEE |

About

Global HR Shared Services - TA, Business Assurance and Recruitment Governance Senior Analyst with 10+ years of cross-functional experience in HR Operations, Recruitment Governance, Quality Assurance, Audit controls, Strategic HR compliance risk management, Stakeholder Advisory and Service Delivery across multinational organizations. Proven ability to manage audits, streamline recruitment HR workflows, and ensure accuracy across TA and HR documentation processes. Experienced in supporting India, US, and global teams with strong expertise in ServiceNow, ATS platforms, and HRIS systems. Adept at managing background verification, pre-onboarding compliance, and governance controls to ensure zero process lapses and high data integrity. Currently Handling 6 Countries from Auditng & Governance Perspective in MENA Region: UAE, Qatar, Bahrain, Kuwait, Algeria and Oman; Managing 11 Stakeholders in the process. Auditing high volume recruitment requisitions, offers, and preparing employment contracts monthly while maintaining 97%+ SLA adherence and achieving 99–100% audit accuracy. Recognized as a Strategic Governance Subject Matter Expert (SME) in Talent Aquisition, delivering process training, compliance advisory, and stakeholder communication across HR Leads, Hiring Managers, Compliance Teams, and Business Directors. Experienced in HRIS and ATS platforms including Workday, SuccessFactors, Taleo, and ServiceNow, with strong expertise in SOP standardization, governance controls, and risk mitigation across multi-country HR operations. Role extends to Managing Multiple Hiring Projects including Mainland - Expat Hires, UAE National Hires, Internal & International Transfers, DIFC & ADGM Hires, Project Al Ain - Center of Excellence Hiring Needs, Graduate & Internship seasonal Hires along with Temp. Contractor Staffing. At HSBC MENA, the role includes ensuring compliance with organizational policies, approving critical business procedures, and maintaining data quality through the implementation of SOPs, managing through process updates and acting as a subject matter expert. Contributions include optimizing talent acquisition processes while fostering collaboration with stakeholders to achieve hiring goals, and issuing contract letters for New Hires post audit check is passed.

Location

Hyderabad

Work experience

HR Governace & Business Assurance Analyst - Quality & Audits : HSBC MENA at Robert Walters, Aug 2024 - Present · 1 yr 11 mos, Hyderabad, Currently Handling 6 Countries from Auditng & Governance Perspective in MENA Region: UAE, Qatar, Bahrain, Kuwait, Algeria and Oman. Role includes Managing Multiple Hiring Projects including Mainland - Expat Hires, UAE National Hires, Internal & International Transfers, DIFC & ADGM Hires, Project Al Ain - Center of Excellence Hiring Needs, Graduate & Internship seasonal Hires along with Temp. Contractor Staffing. Quality Assurance of Recruitment Business Process Approval of Business Critical Procedures Adhering To Policies Auditing and Contracts Creation Ensuring Data Quality Through Governance, Policies and SOPs. Developing and implementing strategies to ensure compliance, efficiency, and best practices in the talent acquisition process with a keen eye for detail and a focus on continuous improvement. Optimize recruitment processes and uphold governance standards to support the organization's talent acquisition goals. Stakeholder Management & Conflict Resolution.

HR TA Ops : HSBC MENA at Robert Walters, Mar 2024 - Aug 2024 · 6 mos, Hyderabad, Telangana, India, • Maintaining candidate records, job postings in recruiting systems and confirming new hires • Creating Requisitions for Business Hiring Needs, Triggering Hiring Data Uploads • HR Direct Case Management Support for Hiring Request Forms • Preparation of Offer Grids • Schedule intake meeting, raising cases for portal/ATS access and pay ranges • Reviews profiles from ATS, effectively dispositioning candidates to streamline selection processes. • Scheduling interviews & phone screens working directly with candidates and hiring managers • Assist to onboard new hires • Providing follow-up correspondence to candidates on recruiting status • Coordinating the post-interview debrief meetings and providing debrief materials • Identifying opportunities for improving candidate experience • Assisting in the coordination of other recruiting activities • Tools : Employee Central - Success Factor, Service Now Ticketing Tool, Taleo and Outlook for business.

Analyst - HR Ops: Standard Chartered GBS at Robert Walters, Aug 2021 - Feb 2024 · 2 yrs 7 mos, Bangalore Urban, Karnataka, India, Transactional Service Delivery HR Operations for Full Life Cycle End to End Candidate BGV Experience Involved in Handling BGV screening for candidates hired in India region Group staff screenings were managed individually adhering to TAT as well as SLAs and were onboarded in time. Work closely with various stakeholders viz., Compliance, Control room, Governance and AML Team Work Closely with Risk Team for Internal and External Audit Purpose Maintanence of reports and dashboards to the stakeholders for presentaing weekly joiners status along with GSSP status Report for Validation pertaining to BGV, Welcome Call and Email, Resourcing Repo Building and Personal Filing of Joiners Documents. Taleo, SharePoint, Enterprise Advantage, EOps Working Proficiency

Associate - HR Service Delivery/HR Shared Services at Accenture, Oct 2019 - Mar 2021 · 1 yr 6 mos, Bengaluru Area, India, HR/Recruitment Admin Operations HR Transactional Support HR Service Delivery Recruitment Administration Referral Management

HR Specialist - TA at 314e Corporation, Sep 2018 - Oct 2019 · 1 yr 2 mos, Bangalore, •Career Domain Focus: Human Resource •Skilled in Technical and Strategic Sourcing Management, Healthcare, and Leadership Hiring Search. •Extensive and diversified experience in Sourcing - with a focus on relationship development. •Solid understanding of technical requirements. •Strong ability to establish rapport with a wide variety of people. •Excellent communication skills (verbal/written) •Skilled Boolean Search Engine Expert. •Strong presentation skills, including strong telephone and client communication skills.

Senior Associate - Merchant Management and Catalog at Amazon, Nov 2016 - Aug 2018 · 1 yr 10 mos, Bengaluru Area, India, E-Commerce, Operation, Production, Retail, Catalog and Services. Roles and Responsibilities: -Demonstrates effective, clear and professional written and oral communication. -Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. -Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues. -Demonstrates time-management skills and the ability to work independently while using departmental resources, policies and procedures. -Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. -Maintains acceptable performance metrics such as quality, productivity, first contact resolution and attendance. -Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. -Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

HR TA Associate at Allegis Group, Dec 2015 - Jul 2016 · 8 mos, Bengaluru Area, India, Recruitment, Staffing, Connections. Roles and Responsibilities: -Qualifying various technical requirements for the recruitment of good fit candidates for top clients like Pfizer, Novartis, Roche, Coram, and Alcon Laboratories. -Recruiting candidates for the positions of Scientist, Project Manager, Laboratory Technician, Business Analyst, Research Associates and Chemical Engineers. - Creating sourcing strategy after detailed discussion and business qualification of the requirements with point of contacts. -Sourcing and screening potential & good fit candidates for various requirements. -Submitting candidates to different positions based on their skill sets and expectations. -Conducting in office interviews and performing reference & rehire checks of the candidates. -Review of the quality, cost efficiency and time management for the recruited candidate at weekly close of business meeting.

Education

Postgraduate Certification, Artificial Intelligence: AI in Strategic Human Resource Management (SHRM), Indian Institute of Technology, Roorkee

Master of Business Administration (MBA), Marketing/Marketing Management, General, HUMAN RESOURCE, Gauhati university