---
title: "Basavaraj Tenginakai - Senior Engineer in Bengaluru | Tal"
description: "Meet Basavaraj Tenginakai, Senior Service Delivery Manager | AMS Leader | 21+ yrs Global Delivery | ITIL • Automation • SLA Governance • Audit Compliance • Cost Optimization based in Bengaluru. AI stack includes claude code, claude, and cursor."
image: "https://tal.club/meet/basavaraj-tenginakai/share-image"
---

# Basavaraj Tenginakai on Tal

## Headline

Senior Service Delivery Manager \| AMS Leader \| 21\+ yrs Global Delivery \| ITIL • Automation • SLA Governance • Audit Compliance • Cost Optimization

## About

I am a Senior Service Delivery & AMS Leader with 21\+ years of experience managing global application support, multimillion\-dollar AMS engagements, and large cross\-functional teams\. Expert in SLA governance, ITIL processes, automation, audit compliance and cost optimization\. My core strength lies in transforming application support into a strategic business function that improves service reliability, reduces cost, and drives automation\-led efficiency\. Over the years, I have led large portfolios of mission\-critical applications operating in 24×7 environments and built strong partnerships with senior stakeholders to deliver measurable business outcomes\. What I bring to the table Ø Leadership of global L2/L3 support teams \(up to 45\+ members\) Ø Ownership of multimillion\-dollar AMS & support engagements Ø Strong ITIL / ITSM governance and SLA management Ø Automation strategy using RPA, scripting, and workflow tools Ø Audit & regulatory compliance \(ISO 27001, SSAE18, CMMI\) Ø Budgeting, forecasting, and commercial governance Career highlights Ø Managed 50\+ application portfolios for global banking and fintech clients Ø Improved account contribution margin by 5% through delivery optimization Ø Led ISO 27001 and SSAE18 audits ensuring full compliance Ø Established AMS governance frameworks, SOPs, and operational runbooks Ø Delivered automation initiatives using UiPath, Power Automate, and scripting I am passionate about building high\-performing teams, improving service maturity, and driving continuous improvement through automation and data\-driven decision making\.

## Location

Bengaluru

## AI stack

claude code

claude

cursor

grok

## Work experience

Senior Engineer at Lotus Wireless Technologies India Pvt\. Ltd\., Apr 2025 \- Present · 1 y 5 mo, Bangalore

Engineer II at LeadSoc Technologies Pvt Ltd, Oct 2024 \- Apr 2025 · 6 mo, Bangalore

Embedded firmware Engineer at Kibbcom, Apr 2022 \- Oct 2024 · 2 y 6 mo, Bangalore

## Education

Master of Information Technology, Information Technology, Swinburne University of Technology

PGDBA, Business Administration, SVKM's Narsee Monjee Institute of Management Studies \(NMIMS\), Bangalore

[View the original profile](https://tal.club/meet/basavaraj-tenginakai)

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