Headline

Attended Presidency University Bangalore

Location

Greater Bengaluru Area

Work experience

Customer experience associate at Conduent, Feb 2025 - Present · 1 yr 5 mos

Customer experience associate at Conduent, Feb 2025 - Present · 1 yr 5 mos, Bengaluru, Karnataka, India

Customer Service Specialist at Conduent, Feb 2025 - Present · 1 yr 5 mos, Managed daily back-office operations, including data entry, shipment verification, and updating package status in UPS systems with high accuracy. Coordinated with front-line teams and customers to resolve shipment discrepancies, address delivery issues, and ensure smooth workflow. Prepared and maintained reports related to package movements, exceptions, and performance metrics, supporting operational decision-making. Handled documentation processes such as label creation, invoice checks, and compliance verification according to UPS standards. Ensured timely processing of package information, improving operational efficiency and reducing delays in package sorting and routing.

Sales Associate at Square Yards, May 2024 - Jun 2024 · 2 mos, Bangalore Urban, Karnataka, India

Education

Bachelor of Engineering - BE, Computer science and engineering, Presidency University Bangalore

Bachelor of Engineering, Presidency University - Company