Headline

Financial Crime Investigator (AML) at HSBC

About

Financial crime and compliance professional with 14+ years across AML transaction monitoring, KYC/CDD/EDD, data privacy and data retention governance, and strategic account management. Currently investigating complex TM alerts, cross-border referrals, and UARs/SARs at HSBC (98.5% QA score, 15% above SLA). Proven in risk-based decision-making, audit-ready documentation, control and process improvement, and partnering with Fraud Operations, Compliance, Product, and business leadership. Managed 50+ premium partner accounts at 95% retention and trained 160+ associates.

Location

Hyderabad

AI stack

claude

gemini

notebooklm

openai

perplexity

Microsoft Copilot

Work experience

Investigator - Financial Crime Investigative Reporting at HSBC, Jan 2026 - Present · 11 mos, Hyderabad, Telangana, India

Privacy Specialist at Amazon, Jan 2024 - Jan 2026 · 2 yrs 1 mo, On-site, Led implementation of multiple privacy protection projects across global teams, managing budgets exceeding $1M. Successfully delivered 15+ large-scale implementation projects with 100% customer satisfaction. Developed and executed project plans for Child Data Deletion Campaign across multiple database systems. Created and maintained project documentation, including scope documents, implementation plans, and status reports. Reduced implementation timeline by 30% through process optimization and automation. Conducted regular stakeholder meetings and delivered executive-level presentations.

Account Manager at Amazon, Sep 2020 - Jan 2024 · 3 yrs 5 mos, On-site, • Monitored seller metrics and resolved critical issues through Paragon/Outlook, serving as primary escalation point for premium sellers • Led cross-functional collaboration with inbound teams to optimize metrics and operational efficiency while maintaining 95%+ satisfaction rate • Performed data-driven root cause analysis to identify performance trends and implement solutions across seller accounts • Managed strategic relationships with seller leadership teams through targeted outreach campaigns and process improvement initiatives • Developed and maintained Power BI dashboards to track KPIs, identify trends and support performance recognition programs • Created bi-weekly/monthly performance reports highlighting key metrics and improvement opportunities • Mentored new team members on seller support protocols and quality standards • Spearheaded contact reduction initiatives resulting in 25% decrease in support tickets • Identified and resolved systemic issues through cross-departmental collaboration and policy optimization

Training Matter Expert | Seller Support Associate at Amazon, Dec 2016 - Sep 2020 · 3 y 9 mo, Remote, • Spearheaded virtual training support for Site Trainers across multiple platforms, providing real-time technical troubleshooting and navigation assistance to ensure seamless learning experiences • Managed and mentored Seller Support teams implementing quality assurance measures and standardized procedures that improved performance metrics by 15.8% • Developed and executed escalation management strategies, coaching employees through complex customer scenarios and achieving a 92.5% first-contact resolution rate • Led performance improvement initiatives through data-driven coaching sessions, resulting in a 27% reduction in quality errors and improved employee satisfaction scores • Collaborated with Instructional Design teams to optimize training materials and procedures, contributing to a 33% reduction in onboarding time and improved knowledge retention • Provided dedicated support to new hires during their transition to live operations, achieving a 93% successful completion rate for onboarding programs • Successfully trained and certified 144+ associates across multiple business units (M@, FBA, ICD), with a 92% pass rate and positive participant feedback scores averaging 4.8/5 Note: Consider adding specific metrics, percentages, or quantifiable achievements where possible to make these points even stronger. Also, you might want to adjust any numbers to reflect your actual experience while maintaining this professional tone and structure.

Customer Service Executive at HSBC HDPI Private Limited, Hyderabad, Jan 2012 - Dec 2016 · 5 yrs, • Processed 27+ daily KYC reviews with 97.8% accuracy, managing 478 high-risk accounts • Investigated 140+ monthly transaction alerts using HSBC systems, maintaining 99.2% quality score • Managed 180+ UK account openings monthly with 94.6% SLA compliance • Reduced case backlog 37% by implementing new workflow management system • Automated key reporting processes, reducing processing time by 42% • Resolved 45-50 daily customer inquiries with 96.8% success rate • Developed error analysis framework achieving 28% reduction in recurring issues • Handled 65+ weekly escalations with 4.2-hour average response time • Trained 20+ new hires on KYC/compliance procedures • Led process improvements resulting in 31% faster transaction reviews • Achieved top performer status for 3 consecutive quarters (98.3% quality score) • Generated 13 SARs for suspicious activity patterns within 12 months • Improved team productivity 26% through training and process optimization Technical Skills: • HSBC proprietary systems • World Check • UK banking regulations • KYC/AML compliance

Education

Bachelor of Technology, Information Technology, HITAM (Hyderabad Institute of Technology and Management)