---
title: "Balram Shivlal - Senior Associate - Projects in Greater Hyderabad Area | Tal"
description: "Meet Balram Shivlal, Result-driven Team Lead with strong experience in ITSM and ITIL frameworks combined with hands-on experience in ServiceNow and Site Reliability Engineering (SRE). I have successfully managed Incident, problem, and change based in Greater Hyderabad Area."
image: "https://tal.club/meet/balram-shivlal/share-image"
---

# Balram Shivlal on Tal

## Headline

Result\-driven Team Lead with strong experience in ITSM and ITIL frameworks combined with hands\-on experience in ServiceNow and Site Reliability Engineering \(SRE\)\. I have successfully managed Incident, problem, and change

## Location

Greater Hyderabad Area

## Work experience

Senior Associate \- Projects at Cognizant, Jul 2024 \- Present · 2 yrs, Hyderabad, Telangana, India, Results\-driven Team Lead with expertise in ITSM, ITIL frameworks, ServiceNow, and Site Reliability Engineer \(SRE\)\. Proven track record in managing Incident, Problem, and Change management processes while ensuring SLA compliance and reducing MTTR\.

IT Security Compliance Analyst at EVERSANA, Jul 2023 \- Jun 2024 · 1 yr, Hyderabad, Telangana, India

Information Security Analyst at Infosys, Aug 2022 \- Mar 2023 · 8 mos

Senior Claims Representative at Optum, Nov 2012 \- Dec 2021 · 9 yrs 2 mos, Telangana, India

Phone Banking Officer \(Senior 1\) at ICICI Bank, Apr 2009 \- Sep 2012 · 3 yrs 6 mos, Hyderabad, Telangana, India, Interacting with customers over the call and email and providing the resolution to their queries\.

## Education

Bachelor of Commerce \- BCom, Business/Commerce, General, Osmania University

[View the original profile](https://tal.club/meet/balram-shivlal)

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