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Balram Shivlal

Result-driven Team Lead with strong experience in ITSM and ITIL frameworks combined with hands-on experience in ServiceNow and Site Reliability Engineering (SRE). I have successfully managed Incident, problem, and change

Greater Hyderabad Area

16+ years of work experience

Cognizant
Jul 20242 yrsPresent

Hyderabad, Telangana, India

Results-driven Team Lead with expertise in ITSM, ITIL frameworks, ServiceNow, and Site Reliability Engineer (SRE). Proven track record in managing Incident, Problem, and Change management processes while ensuring SLA compliance and reducing MTTR.
EVERSANA
Jul 20231 yrJun 2024

Hyderabad, Telangana, India

Infosys
Aug 20228 mosMar 2023

Optum
Nov 20129 yrs 2 mosDec 2021

Telangana, India

ICICI Bank
Apr 20093 yrs 6 mosSep 2012

Hyderabad, Telangana, India

Interacting with customers over the call and email and providing the resolution to their queries.

Education

Osmania University

Bachelor of Commerce - BCom, Business/Commerce, General

Osmania University

20033 yrs2006

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Headline

Result-driven Team Lead with strong experience in ITSM and ITIL frameworks combined with hands-on experience in ServiceNow and Site Reliability Engineering (SRE). I have successfully managed Incident, problem, and change

Location

Greater Hyderabad Area

Work experience

Senior Associate - Projects at Cognizant, Jul 2024 - Present · 2 yrs, Hyderabad, Telangana, India, Results-driven Team Lead with expertise in ITSM, ITIL frameworks, ServiceNow, and Site Reliability Engineer (SRE). Proven track record in managing Incident, Problem, and Change management processes while ensuring SLA compliance and reducing MTTR.

IT Security Compliance Analyst at EVERSANA, Jul 2023 - Jun 2024 · 1 yr, Hyderabad, Telangana, India

Information Security Analyst at Infosys, Aug 2022 - Mar 2023 · 8 mos

Senior Claims Representative at Optum, Nov 2012 - Dec 2021 · 9 yrs 2 mos, Telangana, India

Phone Banking Officer (Senior 1) at ICICI Bank, Apr 2009 - Sep 2012 · 3 yrs 6 mos, Hyderabad, Telangana, India, Interacting with customers over the call and email and providing the resolution to their queries.

Education

Bachelor of Commerce - BCom, Business/Commerce, General, Osmania University

Balram Shivlal - Senior Associate - Projects in Greater Hyderabad Area | Tal