Headline

Vice President -Credit Lifecycle Analytics @ Synchrony | Analytics, Business Intelligence

About

As the Vice President - Credit Lifecycle Analytics at Synchrony, I lead analytics and business intelligence team that provides customer insight for all stages of delinquency and recovery. With over 20 years of experience in advanced analytics, strategy, and business transformation across various industries, I help organisations achieve increased performance and make better business decisions through the use of data. I am a big picture visionary with skills to define complex problems and explain results in down-to-earth terms. I am a transformative, innovative, and result-oriented leader who can establish analytics as critical to the organization's success and position team members as key business partners. I am also highly technically skilled in SAS, SQL, Tableau, UNIX, DB2, and R. I have completed a dual PGPX program in Business Administration and Management from UCLA Anderson School of Management and Data Science from IIIT-Bangalore, which has deepened my learning of general management and data science in the industry.

Location

Bhilai

Work experience

Vice President -Credit Lifecycle Analytics at Synchrony, Dec 2022 - Present · 3 yrs 9 mos

Lead Assistant Vice President at Synchrony, Mar 2020 - Dec 2022 · 2 yrs 10 mos, Greater Hyderabad Area

Assistant Vice President at Synchrony, Jul 2018 - Feb 2020 · 1 yr 8 mos, Greater Hyderabad Area, -Leading domestic Analytics and Business Intelligence team providing customer insight for all stages of delinquency and recovery. -Automating\Developing Delinquency reports using Tableau,Unix , SAS, R. -Partnered with business stakeholders to provide customer and account insight to help Collections better understand and influence customers, resulting in better business decisions.

Founder at baljeetkaur.me, May 2014 - Jun 2016 · 2 yrs 2 mos, Gurugram, Haryana, India, www.iokart.com About iokart – India’s Ultimate Online Shopping Site .Iokart’s vision is to create most reliable and frictionless system . You can get variety of products at unbelievable Prices.It’s budget friendly online platform.Stay updated with the best online offers.To offer you a safe and risk-free online shopping experience, we have COD facility as well.Shop at iokart and make your shopping experience wonderful!!!

Manager at EXL, Jan 2014 - May 2018 · 4 yrs 5 mos, Gurugram, Haryana, India, Key result Areas: •Leading list management team working for credit risk and developing strategies / rules for the business; gathering domain expertise on bank’s commercial card (small business portfolio) •Managing multiple clients and meeting expectations by resolving the client issues •Providing data related to list of customer's to the stakeholders on which campaigns are executed, resolving team issues and building logic for the credit card CLI •Working as a part of technical panel for hiring and member for conducting audit related activities •Spearheading end-to-end solutions to various projects and automating various processes in order to gain process efficiency •Faciliating & guiding team member to secure process improvement •Nurturing & educating team members and stakeholders on the logics & structure of data

Assistant Manager at EXL, Jan 2011 - Dec 2013 · 3 yrs, Extensively involved in Data analytic projects and credit card strategy Highlights: •Led team personnel for building an analytical platform with ownership of all facets of architecture and design, as well as data delivery •Achieved 60% reduction in operational incidents, 25% reduction in after-hours callouts, and cross-skilling of Database Administration (DBA) resources •Delivered 90% of all projects on time and within budget on a performance plan •Directed the delivery of complex technology programs with diverse technology platforms such as SAS EG with Unix

IT Consultant at Tata Consultancy Services , Bangalore, Jun 2010 - Dec 2010 · 7 mos, Bangalore, gurgaon, Built the reports as per the client requirement, thereby using the expertise in SAS BI . Role and Responsibilities - Analyzing the data and identifying the data sources. - Data Discovery. And validating the data - Generating reports using SAS BI as per the client requirement. - Publishing these generated reports in WEB REPORT STUDIO.

Analyst at HSBC Electronics data processing limited , Bangalore, Jul 2006 - Jun 2010 · 4 yrs, Bangalore, • Devised and maintained all customer data including risk and marketing databases •Ensured proper customer targeting and appropriate resource assignment to achieve optimal results •Contributed in the integration of external and internal data to support marketing and risk management analytics •Improved and developed marketing and risk databases to ensure accurate customer information exists within the databases to support marketing, risk management, reporting and campaign development related activities •Worked as an internal database consultant to business units, segments and product managers for assisting in the identification of useful database applications and supplied strategic data & reports to improve business results •Delivered consulting services to help monitor value and performance of all customer data •Formulated and maintained end user documentation and related job aids •Generated, managed and executed testing plans to certify database development and diagnose issues •Incorporated approved changes to customer databases with IT developers and business users

Education

PGPX, Business Administration and Management, General, UCLA Anderson School of Management

PGPX, Data Science, International Institute of Information Technology Bangalore