---
title: "BALAMURALI S - revenue lead in Kottayam | Tal"
description: "Meet BALAMURALI S, Training Manager | Operations Manager | Team Development & Process Excellence | Workforce Training Specialist based in Kottayam."
image: "https://tal.club/meet/balamurali/share-image"
---

# BALAMURALI S on Tal

## Headline

Training Manager \| Operations Manager \| Team Development & Process Excellence \| Workforce Training Specialist

## About

Operations & Hospitality Leader \| 3\+ Years \| Open to Remote Roles I'm a results\-driven Operations Professional with 3\+ years of progressive leadership experience across cinema, QSR, and food service industries\. 🏆 What I've delivered: \- Managed 800\+ daily guests at Cinepolis India with consistent service excellence \- Led high\-performing teams of 20–30 staff across multiple departments \- Drove F&B revenue growth through upselling strategies and combo promotions \- Achieved zero non\-compliance incidents maintaining FSSAI hygiene standards \- Reduced operational delays by implementing structured shift handover protocols \- Controlled inventory and cut wastage through real\-time stock management 💼 Core Skills: \- End\-to\-End Operations Management \- P&L & Cost Control \- Team Building & Leadership \- Customer Satisfaction \(CSAT & NPS\) \- SOP Development & Compliance \- Vendor & Inventory Management 🌍 Currently seeking remote Operations Manager, Customer Success, or Team Lead roles with global companies\. 📩 Open to opportunities — let's connect\!

## Location

Kottayam

## Work experience

revenue lead at OYO, Feb 2026 \- Apr 2026 · 3 mos, Kochi, Kerala, India

Assistant Operations Manager at Cinépolis India, Mar 2024 \- Mar 2026 · 2 yrs 1 mo, Cannanore, Kerala, India, \- Oversaw end\-to\-end theatre operations across ticketing, F&B, housekeeping and security for a 5\-screen multiplex serving 800\+ daily guests \- Led and mentored a cross\-functional team of 20–30 staff, driving performance through daily briefings and KPI tracking \- Spearheaded F&B upselling and combo promotion strategies, contributing to consistent monthly revenue growth \- Implemented SOP compliance framework that reduced guest complaints and improved NPS scores \- Streamlined shift scheduling and handover protocols, reducing operational delays significantly \- Coordinated vendor procurement ensuring optimal stock levels and minimal wastage

Restaurant Manager at Pizza Hut Brasil, Jul 2023 \- Jan 2024 · 7 mos, Managed full restaurant operations for a high\-volume outlet serving 300\+ daily customers with a team of 20–25 employees\. Consistently met and exceeded monthly sales targets through strategic upselling, promotional execution, and team motivation\. Introduced a real\-time inventory tracking system that reduced food wastage by improving order accuracy and stock forecasting\. Maintained FSSAI hygiene and food safety standards, achieving zero non\-compliance incidents during tenure\. Handled escalated customer complaints with a resolution\-focused approach, improving repeat customer satisfaction\.

Restaurant General Manager at Devyani International Limited, Jun 2023 \- Nov 2023 · 6 mos, Kottayam, Kerala, India, \- Managed full restaurant operations serving 300\+ daily customers with a team of 20–25 employees \- Consistently met and exceeded monthly sales targets through strategic upselling and promotional execution \- Introduced real\-time inventory tracking reducing food wastage and improving order accuracy \- Maintained FSSAI hygiene and food safety standards with zero non\-compliance incidents \- Resolved escalated customer complaints with a solution\-first approach, improving repeat visit rates

Assistant Store Manager at Jubilant FoodWorks Ltd\., Jun 2022 \- Jun 2023 · 1 yr 1 mo, Kerala, India, \- Supervised daily store operations and a team of 15\+ staff ensuring on\-time delivery and order accuracy benchmarks were met \- Supported store manager in achieving revenue targets and monthly performance metrics \- Trained new team members on brand SOPs, service standards and quality protocols \- Monitored delivery efficiency and reduced average delivery time through smarter route planning and scheduling

## Education

Bachelor of Science, Hospitality Administration/Management, SRM IST Chennai

Bachelor of Science, Hotel, Motel, and Restaurant Management, Srm University

[View the original profile](https://tal.club/meet/balamurali)

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