Headline

Training Manager | Operations Manager | Team Development & Process Excellence | Workforce Training Specialist

About

Operations & Hospitality Leader | 3+ Years | Open to Remote Roles I'm a results-driven Operations Professional with 3+ years of progressive leadership experience across cinema, QSR, and food service industries. 🏆 What I've delivered: - Managed 800+ daily guests at Cinepolis India with consistent service excellence - Led high-performing teams of 20–30 staff across multiple departments - Drove F&B revenue growth through upselling strategies and combo promotions - Achieved zero non-compliance incidents maintaining FSSAI hygiene standards - Reduced operational delays by implementing structured shift handover protocols - Controlled inventory and cut wastage through real-time stock management 💼 Core Skills: - End-to-End Operations Management - P&L & Cost Control - Team Building & Leadership - Customer Satisfaction (CSAT & NPS) - SOP Development & Compliance - Vendor & Inventory Management 🌍 Currently seeking remote Operations Manager, Customer Success, or Team Lead roles with global companies. 📩 Open to opportunities — let's connect!

Location

Kottayam

Work experience

revenue lead at OYO, Feb 2026 - Apr 2026 · 3 mos, Kochi, Kerala, India

Assistant Operations Manager at Cinépolis India, Mar 2024 - Mar 2026 · 2 yrs 1 mo, Cannanore, Kerala, India, - Oversaw end-to-end theatre operations across ticketing, F&B, housekeeping and security for a 5-screen multiplex serving 800+ daily guests - Led and mentored a cross-functional team of 20–30 staff, driving performance through daily briefings and KPI tracking - Spearheaded F&B upselling and combo promotion strategies, contributing to consistent monthly revenue growth - Implemented SOP compliance framework that reduced guest complaints and improved NPS scores - Streamlined shift scheduling and handover protocols, reducing operational delays significantly - Coordinated vendor procurement ensuring optimal stock levels and minimal wastage

Restaurant Manager at Pizza Hut Brasil, Jul 2023 - Jan 2024 · 7 mos, Managed full restaurant operations for a high-volume outlet serving 300+ daily customers with a team of 20–25 employees. Consistently met and exceeded monthly sales targets through strategic upselling, promotional execution, and team motivation. Introduced a real-time inventory tracking system that reduced food wastage by improving order accuracy and stock forecasting. Maintained FSSAI hygiene and food safety standards, achieving zero non-compliance incidents during tenure. Handled escalated customer complaints with a resolution-focused approach, improving repeat customer satisfaction.

Restaurant General Manager at Devyani International Limited, Jun 2023 - Nov 2023 · 6 mos, Kottayam, Kerala, India, - Managed full restaurant operations serving 300+ daily customers with a team of 20–25 employees - Consistently met and exceeded monthly sales targets through strategic upselling and promotional execution - Introduced real-time inventory tracking reducing food wastage and improving order accuracy - Maintained FSSAI hygiene and food safety standards with zero non-compliance incidents - Resolved escalated customer complaints with a solution-first approach, improving repeat visit rates

Assistant Store Manager at Jubilant FoodWorks Ltd., Jun 2022 - Jun 2023 · 1 yr 1 mo, Kerala, India, - Supervised daily store operations and a team of 15+ staff ensuring on-time delivery and order accuracy benchmarks were met - Supported store manager in achieving revenue targets and monthly performance metrics - Trained new team members on brand SOPs, service standards and quality protocols - Monitored delivery efficiency and reduced average delivery time through smarter route planning and scheduling

Education

Bachelor of Science, Hospitality Administration/Management, SRM IST Chennai

Bachelor of Science, Hotel, Motel, and Restaurant Management, Srm University