Headline

Supply Chain & Operations Professional | Marketplace Operations | Escalation Management | Excel & Fulfillment Operations

About

Operations and supply chain professional with 5+ years of experience in customer operations, escalation management, and fulfillment support across ecommerce and logistics environments. Experienced in handling supply chain escalations, courier coordination, marketplace operations, and operational reporting using tools such as Excel, Freshdesk, and Unicommerce. Worked on Amazon and Flipkart marketplace operations during my internship at Mokobara, including stranded inventory resolution, QC reporting, pricing issue tracking, and inventory-related coordination. Strong understanding of fulfillment processes, customer experience, and cross-functional collaboration in fast-paced operational environments. Skilled in problem-solving, process coordination, escalation handling, and data tracking, with an interest in growing further in ecommerce, logistics, and supply chain operations.

Location

Bengaluru

Work experience

marketplace at Mokobara, Feb 2026 - May 2026 · 4 mos, Bengaluru, Karnataka, India

Intern at Mokobara, Feb 2026 - May 2026 · 4 mos, Managed marketplace operations across Flipkart and Amazon. Resolved blocked inventory (Flipkart) and stranded inventory (Amazon). Prepared POA and QC reports for Amazon stranded SKU resolution. Identified and rectified pricing issues and frontend glitches.

Supply Chain Management at Supertails, Nov 2022 - Sep 2025 · 2 yrs 11 mos, Bengaluru, Karnataka, India

Supply Chain Operations Specialist at Supertails, Nov 2022 - Sep 2025 · 2 yrs 11 mos, Handled SCM-related customer escalations involving delays, RTOs, damages, and fulfillment issues. Coordinated with warehouses and courier partners to identify root causes and prevent recurrence. Used Excel trackers and pivot analysis to monitor escalation trends and courier performance. Collaborated with Catalogue and Category teams to reduce recurring listing-related issues. Analyzed NDRs and courier performance to improve fulfillment success rates. Identified and reported a critical system bug in Unicommerce affecting order processing.

Customer Support Specialist at Supertails, Sep 2021 - Nov 2022 · 1 yr 3 mos, Bengaluru, Karnataka, India

Customer Service Specialist at Alorica, Sep 2020 - Sep 2021 · 1 yr 1 mo, Bengaluru, Karnataka, India

Customer Support Associate at Alorica, Nov 2020 - Apr 2021 · 6 mos, Delivered quality customer support while maintaining SLA standards. Handled customer inquiries through chat and phone support. Resolved complaints effectively using company protocols.

Customer Service Specialist at megaopes, Aug 2019 - Aug 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India

Customer Service Representative at megaopes, Aug 2019 - Aug 2020 · 1 yr 1 mo, Assisted customers through chat support and order coordination. Resolved complaints efficiently while maintaining customer satisfaction. Processed orders and returns accurately using company systems.

Education

Higher Secondary School - India