Balaji Erri profile photo 1 on Tal

Balaji Erri

KYC Analyst @ PayPal | Financial Services, Compliance Monitoring

Bengaluru

11+ years of work experience

PayPal
May 20197 yrs 7 mosPresent

Bengaluru, Karnataka, India

• Conducted transaction screening, KYC, CDD, and risk analysis at PayPal in Bengaluru, India. • Utilized strong analyzing skills for account screening, AML, CIP, and document verification. • Successfully validated accounts and solved identity verification issues for fraud prevention.
May 20197 yrs 7 mosPresent

Adjusted end-to-end KYC process needs to align with workforce capabilities. Determined customer risk ratings based on analysis and research findings. Offered internal support for audit, compliance and reporting activities. Conducted KYC formality reports on questionable accounts and transactions. Interacted with compliance representatives to assess potential unusual activity. Communicated with various business units to obtain necessary information for investigations. Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
Swiggy
May 20171 yr 7 mosNov 2018

Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans. Provided basic technical support for clients on wide range of Food company products.
[24]7
May 20152 yrs 2 mosJun 2017

Mar 20152 yrs 2 mosApr 2017

Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Engaged with customers to effectively build rapport and lasting relationships. Maintained customer satisfaction while handling product returns quickly and professionally. Continually evaluated operational processes, identifying inefficiencies and implementing improvements to streamline workflows and maximize productivity.

Balaji’s AI Stack

claude
claude
gemini
gemini
claudecode
claudecode
ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images

Education

Reva University

Bachelors, Commerce

Reva University

20113 yrs2014
Dreamzone kochi

Bachelor's Degree, Web/Multimedia Management and Webmaster

Dreamzone kochi

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Headline

KYC Analyst @ PayPal | Financial Services, Compliance Monitoring

About

As an Investigations & Regulatory Executive at PayPal, I have been working for over four years to ensure compliance with global regulations and standards in the fintech industry. I have a bachelor's degree in commerce from REVA University, and I have developed skills in financing, confidentiality, and counter-terrorism financing (CTF). In my previous role as an Executive at 7, I supported the delivery of innovative and customer-centric solutions for various clients across sectors. My core competencies include analytical thinking, problem-solving, and communication. I am passionate about using my expertise to protect the integrity and reputation of PayPal and its customers, and to contribute to the mission of democratizing financial services.

Location

Bengaluru

AI stack

claude

gemini

claudecode

ChatGPT

ChatGPT Images

Work experience

Kyc Analyst/ senior representative at PayPal, May 2019 - Present · 7 yrs 7 mos, Bengaluru, Karnataka, India, • Conducted transaction screening, KYC, CDD, and risk analysis at PayPal in Bengaluru, India. • Utilized strong analyzing skills for account screening, AML, CIP, and document verification. • Successfully validated accounts and solved identity verification issues for fraud prevention.

Anti-Money Laundering Analyst at PayPal India Pvt Ltd, May 2019 - Present · 7 yrs 7 mos, Adjusted end-to-end KYC process needs to align with workforce capabilities. Determined customer risk ratings based on analysis and research findings. Offered internal support for audit, compliance and reporting activities. Conducted KYC formality reports on questionable accounts and transactions. Interacted with compliance representatives to assess potential unusual activity. Communicated with various business units to obtain necessary information for investigations. Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.

Customer Service Specialist at Swiggy, May 2017 - Nov 2018 · 1 yr 7 mos, Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans. Provided basic technical support for clients on wide range of Food company products.

Executive at [24]7, May 2015 - Jun 2017 · 2 yrs 2 mos

Customer Specialist at 24/7, Mar 2015 - Apr 2017 · 2 yrs 2 mos, Delivered high level of assistance by locating products and checking store system for merchandise at other sites. Engaged with customers to effectively build rapport and lasting relationships. Maintained customer satisfaction while handling product returns quickly and professionally. Continually evaluated operational processes, identifying inefficiencies and implementing improvements to streamline workflows and maximize productivity.

Education

Bachelors, Commerce, Reva University

Bachelor's Degree, Web/Multimedia Management and Webmaster, Dreamzone kochi