Headline

Senior IT Support Engineer | Microsoft 365 | Active Directory | Intune | Windows Administration | Asset Management | End User Computing | Open to Work

About

* 4+ years of IT Support experience * Microsoft 365 * Active Directory * Intune (if you have hands-on experience) * Windows 10/11 * Hardware & Network Troubleshooting * Asset Management * Supporting 500+ users

Location

Bengaluru

AI stack

deepseek

gemini

Work experience

Senior Executive IT at Elior, Jul 2025 - Present · 1 yr 3 mos, India

Information Technology Executive at Elior India Food Services LLP, Jul 2025 - Present · 1 yr 3 mos, Worked as a Senior Executive – IT, managing IT support operations for 500+ users in a corporate environment. Administered Microsoft Office 365 (O365) including user account creation, mailbox setup, license assignment, and configuration. Managed Active Directory (AD) tasks such as user account creation, password resets, group policy management, and access control. Provided remote and on-site technical support for end users, resolving hardware, software, and network-related issues within SLA timelines. Installed, configured, and maintained desktops, laptops, printers, and peripheral devices. Troubleshot network connectivity issues including LAN/WAN, VPN, and internet access problems. Coordinated with internal teams and vendors to resolve complex technical issues. Performed regular system updates, patches, and security checks to ensure system reliability and data protection. Maintained IT documentation, user records, and asset inventory.

Technical Support Engineer at Value Point Systems Pvt Ltd, Aug 2022 - Jul 2025 · 3 yrs, Bengaluru, Karnataka, India

System Engineer at VALUE POINT SYSTEM PVT LTD, Aug 2022 - Jul 2025 · 3 yrs, Operating Systems: Windows XP, Windows 7, Windows 8, Windows 10, Windows 11. Application: Microsoft Office 2007, 2010, 2013, 2019, O365 (Outlook, Word, Excel, Power Point) installation, configuration and troubleshooting. Hardware and basic Networking. Assembling and Disassembling laptop and troubleshooting. Installation of all Microsoft Windows Series (Win7, Win8, Win10, Win 11). Microsoft Windows maintenance, updating antivirus, updating windows. Disk Management, Partitions, Folder sharing. Basic networking, Configuration, printer installation. Crimping of Network cables and LAN troubleshooting. Asset tool management, store management. VC setup and configuration.

Education

diploma, computer science and engineering, GPT siddapur (Bengaluru University)

High School Diploma, Karnataka Bank