Tanul Sharma profile photo 1 on Tal

Tanul Sharma

Building Bitespeed(backed by Sequoia Capital) | IIM- K | Ex-Zomato | Ex- Teach for India | University of Delhi

Bengaluru
Hiring

Senior Customer Success Manager

BiteSpeed

BiteSpeed logo

Join BiteSpeed as a Senior Customer Success Manager to drive product adoption and growth for over 5,000 global e-commerce brands.

Bengaluru

₹10–20 LPA

CTC

2–4 years

Exp

Hybrid

Work mode

About Tanul

BiteSpeed
Jul 20215 y 1 moPresent

Bengaluru, Karnataka, India

BiteSpeed is building the Customer OS for E-commerce. We're a Sequoia-backed SaaS startup helping 5000+ Shopify brands with a unified marketing and support platform across channels like Whatsapp, Instagram, Email, SMS, Push Notifications & more. Check us out here - https://www.bitespeed.co
Zomato
May 20191 yr 7 mosNov 2020

Gurugram, Haryana, India

- Identify the gaps in the process and help in streamlining it. - Conduct day-to-day project coordination, planning, and implementation across multiple teams. - Process & cost optimisation. - Vendor management, administration& policy support. - Rolling out travel reports to the business heads. - Rolling out weekly team report.
Zomato
Dec 20171 yr 6 mosMay 2019

Gurugram, Haryana, India

- Managed a team of 30-35 associates and ensured their operational metrics were inline with the process requirements. - Conducted regular meetings and on-on-one discussion with the team to mentor them and helped them grow within and outside the team as per skill set. - Conduct trainings to ensure the team maintains a high level of quality and efficiency. - Worked with the recruitment team to hire candidates which includes screening, processing and interviewing for Customer Delight team. - Responsible for day to day work management of activities on the operational front.
Zomato
May 20178 mosDec 2017

Gurugram, Haryana, India

- Handled customer escalations through chat and voice for the online ordering business for Zomato for P1 customers and ensure timely resolution. - Handled external escalations from merchants and other stakeholders. - Data analysis and sending out weekly reports for checking the team's performance. - Provided training to new joiners and gave constant feedback to the team.
Teach For India
Dec 20161 moDec 2016

New Delhi Area, India

Tanul’s AI Stack

claude
claude
elevenlabs
elevenlabs
gemini
gemini
meta
meta
openai
openai
ChatGPT
ChatGPT

Education

Indian Institute of Management, Kozhikode

Advanced Operations Management and Analytics

Indian Institute of Management, Kozhikode

20211 yr2022
Shaheed Bhagat Singh College

Bachelor of Science (B.Sc.)Hons., Mathematics

Shaheed Bhagat Singh College

20133 yrs2016

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Tanul Sharma on Tal

Headline

Building Bitespeed(backed by Sequoia Capital) | IIM- K | Ex-Zomato | Ex- Teach for India | University of Delhi

About

Strong management professional pursued Executive Programme in Advanced Operations Management and Analytics from IIM Kozhikode and hold a bachelors degree in Mathematics, Honours from University of Delhi. An Individual with high level of ownership with an ability to obtain results in dynamic environments by effective people management & orientation to detail. Experienced Leader with a demonstrated history of working in the consumer services industry. Skilled in Customer Service, Management, Process Optimisation and Leadership.

Location

Bengaluru

AI stack

claude

elevenlabs

gemini

meta

openai

ChatGPT

Work experience

Director of Customer Success at BiteSpeed, Jul 2021 - Present · 5 y 1 mo, Bengaluru, Karnataka, India, BiteSpeed is building the Customer OS for E-commerce. We're a Sequoia-backed SaaS startup helping 5000+ Shopify brands with a unified marketing and support platform across channels like Whatsapp, Instagram, Email, SMS, Push Notifications & more. Check us out here - https://www.bitespeed.co

Team Lead- Travel Operations at Zomato, May 2019 - Nov 2020 · 1 yr 7 mos, Gurugram, Haryana, India, - Identify the gaps in the process and help in streamlining it. - Conduct day-to-day project coordination, planning, and implementation across multiple teams. - Process & cost optimisation. - Vendor management, administration& policy support. - Rolling out travel reports to the business heads. - Rolling out weekly team report.

Team Lead- Operations at Zomato, Dec 2017 - May 2019 · 1 yr 6 mos, Gurugram, Haryana, India, - Managed a team of 30-35 associates and ensured their operational metrics were inline with the process requirements. - Conducted regular meetings and on-on-one discussion with the team to mentor them and helped them grow within and outside the team as per skill set. - Conduct trainings to ensure the team maintains a high level of quality and efficiency. - Worked with the recruitment team to hire candidates which includes screening, processing and interviewing for Customer Delight team. - Responsible for day to day work management of activities on the operational front.

Senior Associate- Operations at Zomato, May 2017 - Dec 2017 · 8 mos, Gurugram, Haryana, India, - Handled customer escalations through chat and voice for the online ordering business for Zomato for P1 customers and ensure timely resolution. - Handled external escalations from merchants and other stakeholders. - Data analysis and sending out weekly reports for checking the team's performance. - Provided training to new joiners and gave constant feedback to the team.

Volunteer at Teach For India, Dec 2016 - Dec 2016 · 1 mo, New Delhi Area, India

Education

Advanced Operations Management and Analytics, Indian Institute of Management, Kozhikode

Bachelor of Science (B.Sc.)Hons., Mathematics, Shaheed Bhagat Singh College