Headline

Advisory | Solutions Consulting | Presales & Post-Sales Operations | Scaling Technical Customer Organizations

About

I am a seasoned leader with a proven track record of scaling post-sales operations, specializing in Implementation, Professional Services Delivery, Solutions Engineering, and Support. With over 19 years of experience in customer-facing roles, I excel in building high-performance teams that deliver seamless implementation, onboarding, and solutions mapping for diverse industries, including SaaS, E-commerce, Marketing Automation, and BFSI. Previously, I led Customer Solutions as AVP at Zluri, an Identity Security and Governance company, and as Global Head of Customer Solutions at Whatfix, a leading Digital Adoption Platform driving enterprise user adoption and performance. I thrive at the intersection of "Customers, Technology, and People," collaborating with cross-functional teams like Customer Success, Product, and Engineering. My strategic mindset enables me to drive impactful programs that enhance customer retention, foster cross-functional collaboration, and champion customer engineering, advocacy, and product enablement strategies. Proficient in Customer Success, Solutions and Sales Engineering, Cloud Computing, Business Analytics, and Solution Architecture, I bring a holistic perspective to every initiative. I am passionate about continuous learning and evolving in the dynamic tech landscape while ensuring that customers achieve their desired outcomes

Location

Bengaluru

Work experience

Head, Customer Onboarding & Launch Advisory Services at Adobe, Jun 2026 - Present · 3 mos, Bengaluru, Karnataka, India

Head, Business Engineering and Solutions at Razorpay, Feb 2025 - Jun 2026 · 1 yr 5 mos, Bengaluru, Karnataka, India, Leading a 200+ Technical Customer Operations and Solutions Consulting teams at Razorpay - Overseeing Solutions Consulting, Customer Onboarding/Integrations, Technical Support, Technical Account Management, Professional Services, Success Rate and Sales Enablement. - Focused on streamlining processes, enhancing the customer’s technical experience, and driving Time to value and business growth through a consultative experience.

AVP, Customer Solutions at Zluri, Jun 2024 - Feb 2025 · 9 mos, Bengaluru, Karnataka, India, • Built a high performing Solutions team from the ground up, enhancing operational efficiency. • Scaled Onboarding/Solutions Engineering, Frontline Support, Professional Services, and Managed Services functions to meet growing demands from ground up. • Drove Gross Revenue Retention (GRR) to a remarkable >30% increase, showcasing effective customer engagement strategies.

Global Head, Customer Solutions at Whatfix, Jan 2022 - Jun 2024 · 2 yrs 6 mos, Bengaluru, Karnataka, India, Led the Post Sales Solutions led Onboarding, Professional Services (TAM), Implementation/Integrations, Support & Solutions Consulting teams. Responsible and accountable for driving Customer Success, Retention, Efficiency, P&L and finding new avenues of revenue through managed Services.

Director, Solutions at Whatfix, Jul 2021 - Jan 2022 · 7 mos, Bengaluru, Karnataka, India, While primarily I answer questions or find ways to get them answered for our customers, I am currently Driving Customer Success Strategic Programs focused on Customer Retention and Happiness through: - Effective Implementation, Onboarding, and Solutions mapping Customer Business Objectives to innovative Solutions delivered by High-Performance Teams - Technical Account Ownership Driven by Technical Account Managers for Customer Retention and Value communication - Product and Engineering Collaboration and Ownership to drive Customer Voice, Value and Product, and Systems Improvements - Customer Engineering, migrations, Advocacy, and other tech aligned strategic programs - Product GTM, Enablement, and Adoption Strategy - Running and Scaling a High Performance team that dons multiple hats of Problem Solvers, Enablers, Product Owners, Technical Account Managers, and Rockstars! :)

Associate Director, Solutions at Whatfix, Jan 2020 - Aug 2021 · 1 yr 8 mos, Greater Bengaluru Area, Focused on Solution Engineering, Solutions Consulting, L2 Support, and Technical Enablement for the Customer Success team. I work with a team of amazing Solutions Engineers and Architects who play roles of Problem Solver, Solutions, Technical Account Managers, and Enablers to ensure Customers and Customer Success Managers Succeed. Achieved ~100% Gross Retention Rate and >68 NPS for the aligned accounts for my team Quarter on Quarter.

Technical Program Manager at Unbxd Inc, Nov 2018 - Mar 2019 · 5 mos, Bengaluru, Karnataka, India, Driving Product Implementation, Delivery, Adoption, Customer Success, and Happiness oriented strategic programs at Unbxd.

Education

Bachelor of Engineering, Computer Science, Guru Ghasidas University

Highschool, Saraswati Vidya Mandir, Raigarh